Coeur d'Alene: E.B. and Kelsey greeted me with dignity and respect. Throughout my experience in the Buckle store I was guided by both ladies and they were dedicated in helping me find clothing that I wouldn't usually find myself. They demonstrated consistency, integrity and genuine care for customer service. Needless to say, I will be a returning customer here knowing that the employees are compassionate about helping their customers.
Birmingham AL & Tuscaloosa AL: I really loved a particular hat you had on the website. The hat was not carried in either of the Birmingham store locations and had sold out online. I was told the Tuscaloosa location had ONE hat left. I explained to Vanessa at the Tuscaloosa location that I really wanted the hat; but could not get to Tuscaloosa due to my busy schedule. She put the hat on hold for 3-5 days, which was extremely nice of her. I spoke to assistant manager Rosie in the Riverchase Buckle and she invited me into her store. In Birmingham I purchased a gift card for the hat price, then used the gift card to purchase the hat from the Tuscaloosa Buckle. The Tuscaloosa Buckle shipped the hat to me. These two ladies got together and made it happen! I received my hat in one day and I am super excited and pleased with the concern, exceptional customer service and knowledge of these two young ladies! Not having to travel to Tuscaloosa saved me time and money! They made sure I was satisfied and treated very well. Needless to say, I will definitely be going back to make more purchases. Buckle rocks!
Clarksville IN: I had a truly outstanding experience at the Clarksville Buckle this afternoon. I've shopped the Buckle for many years. The two employees this afternoon did retail right. Please pass on my compliment.
Kansas City KS: Everyone at The Legends Buckle is always very helpful and accommodating. The general manager takes the time to help me with style suggestions. The women at the store are professional and always do a good job helping put outfits together for my wife. We love this store.
Panama CIty FL: I have worked in retail management for seven years. All the Panama City Buckle staff were friendly and helpful. They went out of their way to interact and were genuinely nice. Because I have worked in retail, I'm very in tune to good customer service. But they was so great, even my husband mentioned it that they were the most friendly associates he had ever seen. The young lady who helped us was Emily. She even carried our purchase around the counter to us. I only know of one other retailer that does this and I work for them. We had a great experience at your store in Panama City Mall.
Overland Park KS: Mallory and Lexi were so very helpful when I came back to find a solution for my new jeans that were way too long. They are so professional and made me feel like a special customer. They fitted and pinned three pairs of jeans for me and sent them off for hemming at no charge. These ladies are customer service stars!
Fairview Heights IL: Service beyond compare is difficult to come by. However, Ben at the Fairview Heights location creates that service with ease. To have your patronage appreciated, to always be welcomed with a good attitude and a smile, and going the extra mile means the world to your customers. Thank you, Ben, for all you do!
Pittsburgh PA: Your staff at the Ross Park store is amazing. Bri helped me find the perfect fit and manager Brittany resolved an issue I encountered. This was far beyond my expectations. I was a first-time customer several weeks ago. Now I won't buy my jeans anywhere else' Bravo to Brittany and her store'
Alexandria LA: I would like to brag on the employees at the Alexandria Buckle store. I shop frequently. Every time I walk into this store I receive top-notch customer service. The new manager is extremely professional, yet personable. Kudos to this staff!
Ridgeland MS: Kudos to Destin at the Northpark Buckle in Ridgeland. He went above and beyond to help me last Saturday. I had been in the store earlier that day, shopping for a concert that evening. When I got home, I realized I needed a shirt. Destin helped me with the purchase so I could have the shirt in time for the concert. He's an outstanding Buckle employee and I will return to the store because of Destin's customer service!
Fairview Heights IL: My husband and I do not frequently shop at this store; but I just wanted to say that we always receive excellent service when we do. The staff is always helpful and fun to work with. As I have a career in retail currently, I can truly appreciate a great shopping experience. You guys are doing a great job! Keep it up!
St. Louis MO: I received exceptional customer service from Natalie. I felt lost putting outfits together and appreciated her patience and positive attitude. Natalie brought lots of things to try on, even taking clothes off a mannequin for me. I totally could not have shopped without her. By the end I was high five-ing her for finding me some great stuff!
Meridian ID: I've never had a better experience shopping for clothing before. Shylo helped my daughter find a graduation dress, shoes and jewelry. A week later I went back for jeans. Shylo put outfits together for me to try on because she couldn't be there to help me. That's when Billy stepped in and helped. Your employees made me feel important. Great job Shylo and Billy. I'll absolutely shop the Buckle again and highly recommend this store to my friends.
Bozeman MT: I want to share my positive experience at the Bozeman store. I originally called to see if they could size my new Fossil watch I had ordered (yes, with enthusiasm). I saw the jean fitting service on the info page and opted to try it. Michal, a very professional and spirited sales associate, coordinated it. When I arrived I had a room filled with clothes! Brilliant! No clueless digging around for me to find jeans. I could relax, try on and get honest feedback from Michal along with the other store associates. Michal was so positive, which put me at ease. She knew the clothing lines and could deduce which worked best for me with complete confidence and didn't hesitate to try new avenues when it wasn't quite right. It's quite refreshing to have that kind of experience where I actually felt well cared for and not just being sold. I didn't feel obligated to agree with selections. She listened and responded with acceptance and would try something else. Michal let me know about the rewards, the Buckle credit card and free hemming. Great service is hard to come by anymore. I had a personal shopper that found the right fit and look. I walked away smiling and with great clothes.
Carbondale IL: Alex at the Carbondale Buckle always goes above and beyond to help me. I've been shopping with him for years. He calls me when new product arrives. When I get to the store, Alex has the outfits put together - complete with jewelry! People compliment me on my outfits. I tell them I shop at Buckle!
Flint MI: Devin went so far above and beyond to help me locate a pair of Miss Me jeans. This level of effort is rare in a mall retail environment. Devin was wonderful, offering options and suggestions. Please pass on my thanks!
Erie PA: You have a great employee at your Erie store. Ashley went above and beyond when she helped me last night. She set me up in a dressing room and even put some extra jeans and shirts in there for me to try on. I ended up buying one of the shirts, which I never would have done if she hadn't put it in there. I saw them when I was looking around the store; but didn't think it was one I would like. It ended up being perfect for me. Ashley brought different clothes to my dressing room at my request. She made it one of the best shopping experiences I've ever had!
Evansville IN I want to compliment Justine at the Eastland Mall Buckle. I called to check if the store had a shirt in my size, and also check on the special order status of my jeans. Justine found that the special order had not been placed the week before. She place the special order for me and will hold my shirt until the special order arrives in the store. This will save me an extra trip to the store. I only recently began shopping at the Buckle; but every experience has been positive. Please pass on my compliment. Thank you.
Monroe LA The manager at the Buckle's Monroe store is doing an excellent job. He met me once and remembered my name when I returned to the store. Brian runs a very good Buckle store. Please pass on my compliment.
Bloomington IL I received some of the best customer service ever yesterday! The three sales people were extremely helpful and friendly. I went in to purchase reef flips for my husband and ended up also getting Oakley sunglasses because of them! They were awesome! I will definitely return to the Bloomington Buckle again because of the sales staff!
Troy MI Please pass on my compliment to Amanda and the Troy Buckle team. They are great! The Buckle's customer service has been outstanding and consistent since I began shopping there four years ago. They know me by name and always show me clothing they think I'll like. The Troy Buckle is an excellent example of quality customer service.
Charlottesville VA Summer in the Fashion Square Charlottesville store was the lovely woman helping me when I came in. It had been a while since I'd been in store, and wasn't quite sure what I wanted. Summer was extraordinarily helpful and convinced me on buying more than I'd initially planned on. She had a great eye for style and showed me some lovely clothes and different options of denim. I'll definitely be coming back to the Charlottesville Buckle!
Johnson City TN I must say I have never been treated any better than when I visited the Buckle store in Johnson City. Sierra went out of her way to find me jeans and tops that fit I honestly did not think I could wear any of the jeans. The entire staff, including the manager Krystin, made me feel like I was so special. Everyone was friendly and helpful. Rarely can you find a team so dedicated with integrity. A great shopping experience that surpassed any other store I have ever visited. Keep up the great work. I will be back again and again. Thank you each and every one who made this girl feel like someone special!
Wausau WI I went into the Wausau store to buy some new jeans. The manager asked if I needed help. He asked me a few questions and was very helpful finding me the size and type of jeans that best fit my shape. James was so knowledgeable about all the many types of jeans. He made me feel so comfortable that I even asked for his opinion on the fit and he was honest and was more concerned that I liked the jeans rather than a sale. I bought several hundred dollars of jeans and came back for a second visit and he helped me with tops. The store is lucky to have such a good manager. Thank you.
Valdosta GA I want to brag on the employees at my Buckle store. I'm not a shopper; the Valdosta Buckle employees know I'm a grandmother and what I prefer to wear. I walk in the door and the employees know me, speak to me by name and know my size better than I do. They pull the clothes so I don't have to stand there and go through everything. They help me put outfits together. Please recognize them for doing an outstanding job.
Eden Prairie MN Your Eden Prairie Buckle has the best staff I've ever encountered. I've been a frequent shopper for more than six years. Everyone knows my name, cares about me and my siblings I bring shopping. Kristina is the sweetest girl I've ever met on the Buckle team. She helped my brother and me today and couldn't have been more pleasant. We walked in the door, she immediately recognized me and proceeded to help us. THIS is what true customer is - really caring about your customers. I'm a happy Buckle customer!
Sioux Falls SD I was having difficulty finding jeans. Gale was attentive and helpful with my search. When she was called away, she found two other associates to help me find jeans. They were so kind and understanding, I couldn't have asked for a better shopping experience. After a solid hour of trying on jeans, getting them ready to be hemmed (I have such short legs that even short lengths need hemming), I felt confident that the money I spent on my purchase was worth every penny.
Orland Park IL I just wanted to say what a great staff the Buckle has at Orland Park! Angle and Katie were fantastic! They both worked together helping me make my purchase and made me feel great about what I was wearing. Even though it was the end of the day they were so enthusiastic and energetic. I will be back! It's not the merchandise that makes the store, it's your sales people. Angel and Katie were awesome. Thanks, I love my new outfit!
Las Vegas NV We were visiting from Canada and my daughter was getting a little upset that she could not find anything to buy. She is a hard fit, short and a little overweight. My sister, her daughter, my daughter and I walked into your Buckle store and we had the pleasure of getting served by Isaac. WOW! This man deserves some recognition. He put a smile on my daughters face. He would not stop getting her clothes and commenting how great she looked. Isaac did not stop there - ALL of us walked out with purchases. Please pass on our thanks. I wish we had Isaac and your Buckle store in Canada. Well done, Isaac!
Emporia KS I went into the Buckle at the Flinthills Mall in Emporia. I had lost so much weight my clothes didn't fit. Lexi and Alex made my experience so much fun. I purchased $1,000 worth of clothing and accessories. I will bring my daughter to Lexi for my daughter's birthday and my sons I will bring to Alex. You have a lifetime customer now. Alex and Lexi are knowledgeable and polite; two extremely wonderful people!
Puyallup WA I want to start this letter by saying that I hate shopping, but I love your clothes, so I make it happen. I recently visited your South Hill Mall Buckle store with my mother who was visiting from out of state. We always make a trip to the Buckle to buy her some new clothes. This particular visit was my birthday and I want to tell you how wonderful Kyle was. This young man had his work cut out for him, as my mother can be to the point and wanted to try on almost everything. Kyle was constantly in tune with her style, always asking questions and bringing clothing for her to try. He was quick, knowledgeable and friendly. He made our visit enjoyable. This fine gentleman made even my shopping experience memorable. As I didn't really want to try on clothes, he made me feel comfortable and had numerous things for me to try. I also want to point out that his way of laying the jeans and presentation of the clothes in the dressing room was beautiful, if I can say that. I felt like I was in my own personal closet. He even saw that I was wearing black flip flops and put in a pair for me to try without asking. Kyle was our personal shopping assistant. Please give praise to Kyle and the other young woman working with him. I can tell that they were a team and were happy to be working that day. I will be back to that particular store because of Kyle. He made my birthday fun and made my mom completely happy. Thank you Kyle, and thank you Buckle!
Columbus NE I just called the Buckle store in Columbus; Kelsie helped me. She was WONDERFUL! She checked for sizes available in their store and checked online, also. It is great to get customer service. I live approximately 35 minutes from three different Buckles and also shop at the Lincoln and Omaha Buckle stores. As the mother of two college daughters, I will make it a point to shop at the Columbus Buckle from now on because of this experience.
Fargo ND I traveled to Fargo to visit family. While we were there, my 11-year-old son and I stopped in the West Acres Buckle for school shopping. While we were there, we noticed several things that my 15-year-old niece would like, we so brought her back later that evening to do some school shopping, too. When we arrived, Tori greeted us. She was super friendly, asked our names and asked what we were looking for. I explained to her that we were school shopping. I let her know that my niece is rather basic and we could use any help or suggestions she could offer. Tori asked my niece several questions about likes, dislikes, etc. Tori pulled several things for her and asked her opinion. After getting a rough idea of what she liked, Tori pulled more for the dressing room. She got my niece to try a lot of things she wouldn't have normally tried. Tori was so patient when my niece didn't like items and very complimentary when things were good. She checked back with us regularly and saw every outfit. My niece was truly happy and loved what she purchased. My mother, my niece's grandmother, gave each grandchild a set amount to spend. Tori was mindful of that fact and gave options to get the most out of the money my niece and son had to spend. While my niece was trying her outfits, Tori also worked with my son. She let us know what colors would work great for each child. We found three more shirts for my son, with Tori's help. All in all, we spent $600 with Tori that evening, along with the $300 spent on our earlier visit to the Fargo Buckle store. My son and niece, who never cared too much about clothing, put on a little runway show for the relatives when they got home. Evidence that both actually liked what they purchased at the Buckle. Tori and, of course, your clothing gave two non-shoppers a great back to school shopping experience. She helped improve their confidence in their clothing choices and feel good about themselves. Please make sure that Tori knows that she is greatly appreciated.
Des Moines IA My 18-year-old daughter insisted we look in the Buckle store. We were promptly greeted by Maryanna. Her attitude was one of confidence and she was ready to help search the store for whatever we needed. She looked at me and said what can I help you find? My face turned pale and I gave her a look like....um, I'm plus size. Maryanna said to me oh, we can find something to fit you. I was super surprised! My daughter started trying some Rock Revival jeans. Maryanna explained everything about that brand; how the pockets and fits are different, etc. My daughter found a pair; however, they were too long. Maryanna explained that they jeans can be altered and/or ordered in another length. She even suggested some sweet looking boots and shoes. Maryanna has amazing taste, by the way. I was looking around the store while my daughter was trying jeans on. I had the pleasure of meeting Katie. She told me sure, you can fit into these sizes and offered to write out a fit card. I told her no way was I going to even pick up a pair of jeans because of my recent surgery. Katie said no problem, we can pull sizes before your next visit to the store and put you into a dressing room. Great idea! So I now have my fit card for a future trip to the Buckle. Maryanna rang up my daughter's sale and in the meantime Karlyn introduced herself to see if we found everything okay? I told Karlyn that she has a nice store and very nice staff. My daughter and I cannot say enough about this Buckle location rolling out the red carpet for our mother-daughter shopping day. Here's to a job well done. I can't wait to return to the Des Moines Buckle store and try my first pair of Rocks! Keep up the great work!
Fredericksburg VA We have been searching far and wide to find clothes that suit our style and comfort. The Buckle is as good as its word because we are always beyond satisfied with your products. Thank you for making your store as great as it is.
Killeen TX I'm 73-years-old and went to the Buckle store for the first time this last weekend. Marquette and Tyler accommodating from the minute we hit the entrance to the store. They had excellent taste and showed us lots of merchandise. They kept an eye on us as we shopped. You have great merchandise and your salesmen made me feel good about my purchase. Marquette and Tyler's excellent help makes me want to return to the Killeen Buckle. I will recommend my granddaughter take her son to the Killeen Buckle for his clothes, too.
Lima OH Every time I've shopped the Lima Buckle, they are so sweet. Lauren usually helps me. Today I was greeted by Reagan and I can't say enough good things! I came in for some shopping; not sure what I wanted, but told her what I thought I wanted. Reagan listened patiently and got to looking. I left with the perfect sweater, tank top and to finish it off the "Unstoppable" necklace. This necklace was EXACTLY what I needed; more than anything else today. Reagan had me read its meaning and I teared up in the store. Every single person that I encountered in there today was the perfect example of great customer service. I needed more than clothes walking in there, and I got it. I received complete kindness from these awesome people. It may sound silly, but they turned my day around and my mood was much better after giving Reagan a big hug and thanking her. Please make sure the Lima Buckle staff knows they are doing a great job.
Pineville NC The customer service I have received from the Pineville location has been phenomenal! Whether I have been in the store or called, I have consistently received exceptional customer service. Kellus and Melanie were very helpful, full of suggestions and fun to shop with. This store and all of the staff I have encountered there have made all interactions exceptional. Kellus should be proud of his team.
Sanford FL Yesterday, my husband and I wandered into the Buckle store at the Seminole Town Center. I was looking for an outfit to wear to my birthday dinner later that night and had no luck at the other stores in the mall. As soon as I walked in, Jenna asked if I needed help finding anything. I wasn't used to the sizing on the pants, so she grabbed about 10 pairs of jeans in my size to try on. After I found some tops that I liked, Jenna stayed right next to the dressing room and wanted to see how the pants fit on me. Before I knew it, I had the two other associates bringing me a bunch of different shoes to try on with the jeans. It was like I had my own personal shoppers! Shopping isn't normally a pleasant experience for me, but these three completely made my day. Because of them, I will definitely be back to that store to shop for clothes! Thank you for the wonderful shopping experience and hospitality!
Tacoma WA I have been shopping for about a year at the Buckle. My brother-in-law introduced me when he was visiting Tacoma. Jessica helped us that fateful day a year ago. My brother-in-law bought a ton of stuff and asked if I was getting anything. I was struggling with clothes at the time and told Jessica I didn't think she could fit a big girl like me (size 16). She took on that challenge and I left with three pair of really great jeans. This is going to sound melodramatic, but it really changed my self-image to have cute jeans. I started shopping regularly and always receive amazing service. Most of the time I made sure my favorite salesperson in the whole world was there - Jessica. I feel so differently about myself and am so confident about how I dress. I want to make sure you realize what a treasure this wonderful woman is. Another experience - I help my sister do fall shopping for my two nieces, ages 14 and 17. Jessica makes it so easy and wonderful. We have one teenager who has special needs, including sensory processing issues. This means that the sights and sounds of shopping can overwhelm her brain at times and it is hard on her and on the family when shopping. The other niece flat out hates to shop. Who is this child? Jessica wanted to help so I asked if she could turn down the music. She did even better than that. She asked us to come right at closing on Sunday so the store doors would be closed and music off. This was an amazing act of kindness. The girls both felt so special and the shopping was absolutely stress-free. I cannot describe how great this experience was for our family. Buckle service, especially as represented in Jessica, is simply fabulous.
Fort Gratiot MI I visited the Buckle store in Fort Gratiot and want to compliment the Buckle employee that went above and beyond to help me. Her name is Laurie. I am in a wheelchair and Laurie treated me as a customer whose business actually mattered. I have been in a chair for eight years and I usually hate going shopping because of the ignorance of some people. This is why I usually shop online. Well, today we went to Birchwood Mall. I applied for and received my Buckle Credit card. I stopped in the store to look at the merchandise to get an idea of what to purchase for my daughter on a future visit. Well, I ended up buying a pair of boots and two shirts before leaving the store. I am looking forward to returning to the Buckle to shop for my kids and maybe a few things just for me.
Kearney NE I was asked by a beautiful, full-size, very friendly Buckle salesperson if I needed help finding anything. I noticed how wonderfully dressed she was, being a full-size woman like me. She was dressed so well I told her I would like her to pick select some clothing that she liked that would fit me. She did! Addie offered to come in on her day off the next day and finish helping us since the store was closing. We met and she had lots of choices for me to try on. Over $2,000 later, I walked out happy with my purchases. Addie is an asset to you Kearney store. I am not from Kearney, but I will be back to see her. I am a 47-year-old woman and Addie changed my mind about shopping at the Buckle. The Buckle is not for teens only and full size ladies can actually find clothing! Please recognize Addie Nielson for going above and beyond. Thank you!
Columbia SC I've never heard or been to a Buckle store until yesterday. I went in because they had cowboy boots displayed by the store entrance. I was looking for shirts to match my boots at home. As soon as I came in I was greeted with hellos and friendly smiles. The sales ladies asked if I need help, but I declined; I was just looking. That's when Tabatha changed my world. She asked what kind of jeans I was wearing and I told her the brand. She said she used to love that same brand; but the jeans in the Buckle store are great. I told her I am really dedicated to my jeans, I've been wearing them since 1995 and tend to stick to what I know. But Tabatha insisted I try the Buckle's jeans. She was nice and friendly, so I did. And let me tell you, they really were everything she said they were. They fit so well. Tabatha changed my heart. She gave valuable input and brought me different styles to help find which jeans I like. She even suggested shirts, too. My shopping experience was very enjoyable. I felt like I made and new friend, left with a wonderful pair of jeans and a new favorite store!
Altamonte Springs FL I appreciate the wonderful customer service I receive at your Altamonte Mall location. I have bought many jeans over the years from your store and have always been very happy with not only the products you have, but the tremendous customer service. Recently, I purchased a pair of Big Star jeans and, as expected, I received great service. But this week was even more exceptional! I am on the short side so I love the free alterations. On Tuesday I purchased the jeans and the store clerk told me she would have the jeans ready by the next day. The alterations were completed as promised. I am very happy and hope you will pass this along to the Altamonte location to let them know what a great job they are doing. I will be back again next week for tax-free week to pick up more jeans for myself and some for my 7-year-old as I just saw that you now carry youth sizes. Thanks again for the wonderful customer service Buckle provides.
Grapevine TX My 15-year-old daughter and I were shopping for school clothes today and things were not going well. We walked into Buckle and were promptly greeted by Nikki. After visiting with my daughter for a few minutes, Nikki was able to pick out a top and jeans that my daughter loved. I so appreciate Nikki taking the time to listen to what my daughter wanted, and bringing her just the right things to the fitting room. Honestly, I've NEVER spent $92 on a pair of jeans; but Nikki's service and my daughter's satisfaction with the clothes was worth the extra money. Nikki was absolutely fantastic and deserves a little extra recognition for her great customer service!<
Buckle Credit Card Questions?
The Buckle, Inc.
2407 W. 24th Street
Kearney, NE 68845