Buckle in Chandler AZ & Buckle in Mesa AZ: My husband and I travel to the United States once a year. And although we are from Europe, we are always excited to visit one or more of your shops. We do love the jeans and other outfits at Buckle a lot! This time we first came into the Buckle in Superstition Springs. Teresa and Melissa were taking care of us; they are doing a great job. The jeans my husband fell in love with were not available in this shop; but Teresa checked on the computer and reserved them at the Fashion Center in Chandler. She wrote down the name and number of the jeans and the address even showed us the way to Chandler! When we came to Chandler, everything was prepared and my husband could buy his favorite jeans and some more! The guy at the Chandler Buckle store was also helpful. Thumbs up to your employees in these two stores! Certainly we will go there again, when we come back for another holiday!
Buckle in Eau Claire WI: A very special and heartfelt thank you to Mason who helped my son when we were in the store on Saturday. My son usually wears nothing but sports shorts, sports t-shirts and tennis shoes. Mason very quickly helped my son find the perfect selections for his senior pictures--even knowing his sizes on the first try! Now my son realizes that he can dress in something other than t-shirts. Mason was AMAZING! This raised my son's self-confidence ten-fold today - his girlfriend loved the new look, also. Thank you.
Buckle in Billings MT: Megan is an amazing salesperson. Every time I go into the store, she greets me with a smile, like I'm a friend. Thank you!
Buckle in Annapolis MD: I have never shopped at a Buckle location before, and honestly was a bit surprised at the price of your clothing. However, I purchased a pair of boots, and two pairs of jeans. Kelly, the store manager, assisted me through my purchase, gave recommendations and provided superior customer service. I am in customer service, and I know how rare it is to be truly impressed by someone's service. I don't know if this is the culture of your company or an outstanding employee; but it is most certainly appreciated. You have earned my business. Solid customer service sets you apart from the competition. Thanks.
Buckle in Las Vegas NV: My boyfriend and I were shopping in your Las Vegas Fashion Show Mall location today and helped by Jeremy. I have not received customer service as exemplary as this in a long time. Jeremy started helping my boyfriend with find styles of jeans. He listened and whizzed around the store finding similar styles that would suit his figure. I have not worn jeans in 10 years as I am a 6'1" female and the jeans never fit. Jeremy pulled a few styles for me without me even asking. Well he was spot on! All the styles he selected suited my figure. I will now be wearing jeans again! His patience, knowledge of your clothes and pleasant personality paid off as we spent over $1000 today. Jeremy is an asset to your store and we appreciated his service.
Buckle in Rochester Hills MI: Recently, I stopped by Buckle #367 in Rochester Hills. This was my first time in any Buckle store. I went in to purchase a gift (Hurley cap) for a younger family friend; but mentioned to the sales associate that I was surprised and impressed by the quality and selection of women's clothes. The associate suggested I come in for a private shopping experience and I agreed. Within a few days, Chelsea called to book my appointment. She asked me questions about what I was interested in. I told her which retail stores I usually shop. Since I'm 40, a mother and a teacher, I told Chelsea that I might just want to try on a few pairs of jeans and maybe a top or two. She took down my sizes and we agreed to meet a few days later. When I returned for my fitting, I was absolutely amazed by the selection Chelsea had compiled for me! Even though we spoke for only a few moments, she really nailed my look, choosing multiple outfits all the way down to boots and accessories. As I started trying on clothes, I could tell that the quality of the garments was as good as or better than comparable stores. Chelsea chose pieces that I could wear both in the classroom and outside of the work day. She was extremely knowledgeable about the various fits and sizing of the jeans. I honestly can't think of a single outfit that didn't work for me. It was also at this appointment that I first met the store manager, Katie. Katie is everything you would want in a store manager: friendly yet professional; knowledgeable, stylish, and organized. Katie explained the lay-away program, which was perfect for me, now that I had amassed an entire new wardrobe! Each time I returned to the store, Katie welcomed me and called me by name. She informed me about new pieces, including the new children's sizes. She did this in an informative, non-aggressive manner, which I really appreciated. Katie went above and beyond to make sure that I was happy with all my purchases, patiently helping me remember which pieces went together every time I pulled things out of lay-away. Every single associate in the Buckle Store #367 has been welcoming, friendly and knowledgeable. I can honestly say that I have never had less than 4-star treatment by anyone in this store, which I think speaks volumes to Katie's leadership. I've shared my praise with Katie, but I thought it was important to bring this to your attention as well. In a time where profit and sales are pushed so heavily, it's rare to find stores where customer service is still a priority. I've already referred several of my friends and co-workers to this store, mostly because everyone asks: "Where did you get that outfit?" I always walked by the Buckle, thinking it was for teenagers. I'm so glad I wandered in a few months ago. Please recognize the exceptional staff and management in Store #367!
Buckle in Sugarland TX: Thank you to Erin in First Colony Mall Buckle. She answered the phone when I called the store. I told her my mother had trouble walking; she gave me directions to the mall entrance nearest the store and pulled some clothes together. Erin had everything ready when we arrived in the store. She did a great job helping us with the rest of the sale, too. She is an asset to your company!
Buckle in Lynnwood WA: I had an issue with a pair of jeans I had bought at a different location. The jeans ripped with only owning them for a few days. Chance was extremely helpful in finding the same jeans and even exchanged them out for me. I would definitely recommend shopping with him and I will definitely be back.
Buckle.com: I am satisfied I am with your shipping. It is seriously the quickest! I ordered a big shipment on Monday. I got a confirmation shipping number the next day. The tracking said it was going to be here Friday. I just got an update that it will be here today (Thursday). Maybe that is normal; but my Buckle.com orders always ships so quickly and I never have to worry about it. Other online stores I order from, it takes at least three days to even receive a shipping confirmation. Just wanted to give Buckle some praise. Thanks!
Buckle in Eugene OR: I just had to take the time to share my AMAZING experience in the Eugene buckle store, specifically my experience with two of the employees. Zach and Bre were awesome! I recently lost weight and needed a new style change; but had no clue where to start. I'm so glad I started at Buckle! These two were so attentive to my every need! They were able to pin point my style and found outfits that I could wear for every occasion! I have never felt so special in a retail store in my life. Thanks, Bre and Zach, for providing me with the best shopping experience I have ever had.
Buckle in Deer Park IL: What a great experience. I have never shopped at a Buckle store before, but will be shopping there again! I was greeted by very friendly Sam who started my shopping experience. I was helped by Melissa who could not have been a better sales person. Not only did she listen to what I was looking for, she picked out items I would have never picked for myself and they looked great. I love my new Steve Madden jacket and can't wait to wear all my new shirts. I will be back to shop with Melissa!
Buckle in Meridian ID: I went into the Meridian Buckle yesterday. Jessica did an excellent job. Though I did not buy anything, I will definitely go back in again. Jessica went above and beyond with customer service; it was refreshing!
Buckle in Highland Village TX: Sarah was very helpful to me. I recently lost 100 pounds and have never shopped at the Buckle before. I walked in to the Highland Village store and was greeted by Sarah. She was smiling and asked what she could do for me. She helped me pick out two pairs of BKE jeans and a sweater for my trip to New York. She told me she offers hemming for free and would ship the jeans to me and make sure I had them in time for my trip (I leave tomorrow). The jeans arrived today and the hemming is perfect. Sarah made me comfortable and made my shopping experience enjoyable. I will be driving back to her store so she can help me with further purchases. Great job, Sarah!
Buckle in Toledo OH: My family and I love visiting the Toledo Buckle. It is always a pleasure shopping with Amanda, Jess, Kate and Jake. Everyone at the Toledo Buckle always does a phenomenal job when it comes to picking out new additions to our Buckle wardrobe. We always receive top of the line customer service.
Buckle in Victor NY: I to compliment store manager Felicia who waited on us. We told her what we wanted and my daughter went into the dressing room. Felicia just kept bringing and taking the clothes. She saved us so much shopping time by bringing the cloths. We ended up spending $500 because Felicia helped us find everything we wanted. We didn't go to any other store. She was wonderful.
Buckle in Ames IA: The employees working at the Buckle in Ames are so wonderful! Miranda is always smiling and helpful. I always leave with more items than I need. And with a smile on my face. Thank you!
Buckle in Chesterfield MO: My sister and I were on our annual birthday shopping trip and visited the Chesterfield Mall. We were on our way to another store as we passed by the Buckle. We did not intend to stop. However, your boot display at the entrance caused us to pause just a minute. Your associate, Kevin, stepped up and offered to help us. He was very polite, not pushy, and initially we said we were not interested, but another boot caught our eye. He offered to check if our size was available. We went ahead and entered the store. Kevin found that my size was not available. He immediately checked around the area and found another store close by that had the boot I wanted. He called and asked that the store pull the boot and hold if for me. The next day stopped in at another mall and Buckle store, and ran into the same associate! Kevin recognized us and asked if we had found the boots we needed. Because of Kevin, we visited three Buckle stores this weekend and spent a fair amount of money on merchandise we are very happy with.
Buckle in Fort Gratiot MI I don't wear jeans because I get so frustrated trying to find the right fit. Yesterday I was in the Birchwood Mall store and I have to commend Tyler for his help. He smiled and was determined to get me in a pair of jeans. He would bring a pair and take away a pair. I wanted to give up; but am so glad Tyler didn't give up. I left with a great pair of jeans and a beautiful shirt. Thank you so much, Tyler, for all the help! I am taking my Buckle Fit Card with me when I return home to California.
Buckle in Roanoke VA & Buckle in Richmond VA Andrew at the Short Pump location and Beth in the Roanoke location make the Buckle experience awesome. Not only do they know my style, they always make me feel like I am a very important customer. They get dressing rooms started and bring me items they think would fit my style and what I like. Andrew at Short Pump and Beth at Roanoke take the time to make me feel special and suggest items which often leads to purchases. Thanks!
Buckle in The Woodlands TX I went shopping at this location for the first time in celebration of my 50th birthday. I was helped by a wonderful young lady named Caroline. She was extremely helpful, attentive, and had lots of suggestions. I truly enjoyed my visit and left feeling very pleased with all five items I purchased. Caroline helped me find items suited to my style that also looked great on. After returning home I noticed a small mistake on my receipt; I was accidentally charged twice for one item. I called first thing in the morning and was immediately helped by Jesuel and Cassie. They not only had an easy solution; but also remembered my visit and solved the issue in a short amount of time. I appreciate their help and wonderful customer service. What a great experience for my birthday. Thank you Buckle! The staff at this location are AWESOME!
Buckle in Coeur d'Alene ID The seamstress at this store, Tris, went above and beyond the call of duty and was so accommodating. The Coeur d'Alene Buckle staff had a real 'can do' attitude. Thank you!
Buckle in Camp Hill PA I received excellent customer service at the Capital City Center Buckle tonight. I went into the store looking for a pair of boots that I remembered seeing in the window on a prior shopping trip. I was greeted by Emily, who told me about a jean promotion. I decided I would try on a pair of jeans; and that turned into probably 50 pairs! Unfortunately, my favorite pair was not available in my size. Kim assisted Emily in helping me find an alternative. I am a picky jeans shopper and the two of them were extremely patient and went out of their way to pull several pairs of jeans that they thought I would like. Finally, I decided on a pair and purchased the boots as well. They told me I would be notified if my first choice became available. Kim and Emily should be commended for such an amazing customer experience! I will definitely be back to the store for jeans and boots in the future thanks to these ladies!
Buckle in Tacoma WA Today was my first time in a Buckle store. I was nervous that you guys would not carry my size or everything was too expensive for me. However, I got up the courage to go into the store located at the Tacoma Mall. Right away I was greeted, asked if I needed help. I was also told about the in-store promotions. I looked for a bit and left the store; but two hours later came back to purchase a sweater I had fallen in love with. Katie was absolutely amazing. She told me everything I needed to know about jean sizes, styles and what I should look for. Katie helped me pick out jeans as well as an incredibly adorable top that I never would have even tried on if it wasn't for Katie's suggestion. The level of customer service that I received at this location was the best customer service I have received ever. Anywhere. I've worked in retail for five years and customer service is a big deal to me. You've gained a customer for life.
Buckle in Ridgeland MS The Northpark Buckle delivers wonderful customer service each time I go in. The provided a fun Fit Appointment with great advice on what looks good on me. Pass on my compliments to the store.
Buckle in Cincinnati OH You have an awesome crew at the Kenwood Buckle store. My boyfriend's Doc Marten shoes didn't hold up. Courtney was very sweet, invited us to bring the shoes into the store so they could review the problem. When we went into the store, Courtney was not working. However, Andrew and Josh couldn't have been more helpful. They went above and beyond to help us. We left the store satisfied and hugging the employees. Thank you!
Buckle in Orland Park IL We began shopping at the Buckle Store three years ago when my son graduated eighth grade from a private school and was transitioning to a public high school. He had no clue as to fashion or styles from having worn a collared button up shirt, dress slacks and dress shoes since kindergarten. When I first walked into the Buckle store at Orland Square Mall I was greeted by Shannon. She was absolutely phenomenal in assisting my son with fashion and coordinating different looks from head to toe. That very same day, I opened a Buckle credit card account to take advantage of the discount offered for a rather large purchase in providing my son with a wardrobe of clothes for high school. I also had the pleasure of meeting the store manager, Lenny. Now more than three years later, we continue to shop the Buckle for my three teenage children and myself. I cannot say enough about Lenny and his team of employees. Whenever I walk into his store, I am always greeted and welcomed by all employees. They all go above and beyond to assist my kids and me. Shannon is my go-to person from the moment I met her. Her knowledge of fashion, compassion and customer service is absolutely incredible. I come from a family business and have the knowledge of how a successful business should be run. Lenny is definitely able to achieve this in his store. I want to commend and thank everyone at the Buckle store at Orland Square Mal for their incredible customer service. It is greatly appreciated. I am forever a life-long customer of this Buckle store. Thank you so much!
Buckle in Springfield MO Today I shopped at your location in the Battlefield Mall and I received the best customer service from Ryan. He was absolutely amazing. He asked questions to get to know what I was after and helped me with the mission I was on. It was so refreshing because I was a little overwhelmed after walking in the store, $235 later and a Buckle credit card later, I left this store 100% happy with my purchase and experience. Ryan is an asset to this location and because of how helpful he was, I will be a regular customer to this location. Thank you so much.
Buckle in Fort Gratiot MI Every trip into the Buckle store at Birchwood Mall has been amazing. I feel like family. Ashton is the most amazing sales person. I am in a mobility scooter and am never made to feel inferior as I have in other stores. Ashton is always there, waiting to greet me with a smile and makes sure that I pick up something fantastic. My husband has even gone into the store just to thank Ashton for taking such great care of me.I do also want to give a shout-out to Laura. She is the first sales associate that took care of me when I made my first trip to the store. She was amazing. The entire staff is just a great group. It is more like visiting family.
Buckle in Humble TX I received stellar service I recently at one of your locations. On Friday morning I shopped at your Deerbrook Mall Buckle store. It was my first visit to one of your stores. I was in desperate need of new jeans. Brittany greeted me and offered to help. After expressing my denim preferences, she immediately got to work selecting jeans that met my desires and flattered my body shape. She also offered suggestions that I might not have considered; but was never pushy. It was apparent she knew her merchandise. Brittany was professional, personable and exceptionally helpful. Her service guarantees I will return to the Buckle for my next purchase of jeans, and I will be encouraging my husband and friends to do the same.
Buckle in Asheville NC I recently visited the Asheville mall while I was in the area. When I went into another retail store, one of the girls at the counter was very rude to me and acted like she didn't have time for me. This was very discouraging to me. I had been in retail for three years, so I know first-hand how crucial it is to have excellent customer service. Although I was discouraged, I wandered into Buckle and was immediately greeted by the sales associate, Brandon. He struck up conversation with me and dived right into helping me. He pulled outfits for me, selected jeans that he thought would fit me best, and gave me his full attention while helping me. He even helped me try on boots and helped me roll up a pants hem to keep me from bending over. Brandon treated me like a princess and was so sweet However, he wasn't just that way with me; but he was friendly to every customer that walked in the store! With my own retail experience, I respect the value of good customer service. It can be the difference of a whether a customer they will come back or not. Going into Buckle changed my shopping experience that day, and it was all thanks to Brandon!
Buckle in Tigard OR I want to write a quick customer appreciation letter for Hillary. I have always come to Buckle for my jeans for the past five years or so and I have always received good service; but Hillary is excellent and goes above that bar. Typically, I have someone just pull sizes for me and check on me. Hillary not only pulled the sizes and styles I needed, but she also came back after every pair of jeans I tried to check the fit and size and give her opinion. I was at the store by myself, so having Hillary there was like shopping with one of my girlfriends. She gave honest opinions and style advice. It was wonderful! I left feeling confident that the pairs of jeans and boots I bought did look fantastic. So, if you ever have team meetings or times when you recognize people for being awesome please read this, thank her, and embarrass the heck out of her. You guys are incredibly fortunate to have her on your team. Thank you!
Buckle in Appleton WI Just want to let you know of the wonderful experience I had with the associates that work at the Buckle in Fox River Mall. They helped me with my selections above and beyond what I expected. The manager was awesome as was Chelsea. I will be going back again because of the warmth of everyone working there and because I was so well taken care of. Love that store. Thank you!
Buckle in Dallas TX Store manager Chelbi was amazing! We arrived in Dallas for a business meeting and had a few hours available, so went to the Galleria to look around. We wandered into the Buckle store with NO plans to try on jeans, let alone purchase any! Four ladies, all different body types and all with our own personal issues about how jeans should fit and what we like. Chelbi made us feel welcome. She listened to what we liked and helped us find the perfect jeans! We each bought 1-3 pair of jeans and all left feeling fabulous, knowing that we will forever be loyal Buckle jeans customers. Thanks so much for an amazing products, phenomenal shopping experience and outstanding customer service! Chelbi went above and beyond and I'll definitely be making a point of shopping at Buckle each time I'm in the Dallas area, not to mention seeking out my local Buckle store! Thanks so much and please pass along my deepest appreciation to Chelbi for her amazing customer service and never-ending patience with our group.
Buckle in Hurst TX I was in the North East mall shopping with my two pre-teen boys. I was at the end of my rope looking for jackets that were acceptable to both them and me. Your sales person, Jazmin, was extremely helpful. She worked with both of my picky, didn't really want a bigger/thicker jacket children. She managed to find a jacket for one that he has not taken off despite the slightly warmer weather outside. Jazmin is an asset to your company and she is the reason we will return to the store. This was our first time in a Buckle store.
Buckle in Henderson NV I have to take the time to write about the amazing customer service and experience that we had with our Buckle store at Henderson Galleria. My husband and I were searching for some summer items last month for a trip to Hawaii and we had the best customer service ever. The staff was knowledgeable, helpful and picked out my style and size right away without me even telling them. I was looking for a top and maybe a pair of shorts and left with an all new summer wardrobe. I fell in love with everything Nic and his team picked out for me; things I would have never selected on my own. Since then we have brought in our 8-year-old son to visit Nic and get Buckled-out. Nic is great with younger shoppers, too! When we got back from Hawaii, we went back to to the Buckle to get some winter clothes. This time Harli helped us and she was fantastic as well and picked out items for me and my husband. We love the level of service and really it's a personal shopper experience. Everyone is helpful and we love that they will ship if they do not have our size in stock. You have a top-notch team running and working your Henderson store. Please send our thanks to Sean, Nic, Harli and the rest of their team. I'm sure we will be seeing them often but really wanted to recognize them as customer service at this level just doesn't exist much anymore. Thanks, Buckle!
Buckle in Camp HIll PA My friend and I went in to "just look" and immediately were greeted and shown several pairs of jeans. I changed my mind on the size several times and our sales associates, Shelby, was so patient. I had her running all over the store and she was so calm and helpful. Would definitely shop here again. Shelby special ordered a pair of jeans for me. My husband wants to pick them up because he knows how many things I want to buy in your store! Anyway, just wanted to take a moment to highlight an employee that took a lot of time with me to make my Buckle experience enjoyable.
Buckle in Katy TX Today my son and I visited the Buckle store in Katy Mills. We were shopping for jeans and my 12-year-old, who was not looking forward to the process. We were promptly greeted by Christopher who immediately started helping us locate jeans in the appropriate size. Chris helped us throughout the process and was super helpful in locating more options. When Chris was busy with other customers, Meagan immediately stepped in and helped us out. My son is just now out of kid's sizes and has a hard time finding jeans that fit. Chris and Meagan were very patient with us and treated us so well. It was a fabulous shopping experience and is what I wish every store offered. My son and I are probably not your typical demographic and in other stores we would have received little to no help. That was definitely not the case in your store! Thanks to Chris we found two pairs of new jeans (both his recommendations) and will be picking them up on Friday after they are hemmed (what an amazing service!). Thank you for having fabulous employees, who really go above and beyond. A very satisfied customer thanks your staff.
Buckle in Maumee OH I would like to pass comments on how friendly and helpful your staff is; most importantly the store manager Kelsey. I had my first shopping experience in the spring and now my husband and I stop in just to say hello if passing through the mail. We stopped in the end of October, as I had some reward dollars to spend and my husband fell in love with the cross inlay cowgirl boots - he had me trying them on. He arranged to have Kelsey order my size and he surprised me with them on our first anniversary saying these boots are made for walking the future together. Now mind you while they were quite expensive; this was something totally out of character for my husband. So I want you to know that your staff is amazing and they do a really nice job of helping me put some really cute outfits together. Please recognize Kelsey and her staff! Awesome!
Buckle in Estero FL This concerns my experience at your Buckle store at the Coconut Point Mall on Saturday evening. I had called ahead to see if they carried my favorite Silver jeans in my size. They said they did so I drove over to the store. Upon arriving, I was greeted immediately by a young lady and told her what I was looking for. She immediately got me the jeans I requested and set me up in a fitting room. Suddenly, the entire staff was asking me questions about the type of fit I was desiring. Every one of them was on a mission to find other brands that fit my picky requirements and curvy figure. I was blown away at the detail, time and attention that was given to my visit. I am overwhelmed at the level of customer service, knowledge and care that was provided. Their jeans recommendations were spot on! I am a New Buckle fan and returning customer.
Buckle in Carbondale IL We shopped here for the first time on Friday. We were immediately greeted and we told the very busy salesman what we were looking for. He found us several pairs of jeans to try on and gave us all his attention while still helping other customers and folding messed up clothes. He was very friendly and had a smile. When we checked out he noticed my father served in the military and shook his hand and thanked him for his service. I hate shopping in busy stores; but I will be back to this store because of this young man that went above and beyond to help us. He is a huge asset to your business and I wanted to let you know. His name was Logan. He literally brought tears to my eyes when he shook my father's hand. Thank you!
Buckle in Murray UT My husband and went into Buckle on a whim after going to countless other stores for some new clothes for my husband. When we were looking at jeans, your staff member, Kylee, noticed how lost we were. We explained what we were looking for and the challenges we were having finding the right fit for my husband. She directed us to jeans she thought would work. She was awesome! Kylee pulled countless jeans and shirts for him and provided great feedback. I have never shopped at Buckle; but after Kylee's help, we will definitely come back!
Buckle in Manhattan KS T.J. was very personable and went out of his way to make me feel welcome in the store. He was helpful with what I was looking for. T.J. suggested some new items I would not have considered. Please pass on my compliment. Thank you.
Buckle in Chandler AZ I wanted to share my most amazing experience. My niece is autistic, and has a ton of 'quirks'. She wanted to go shopping for clothing and I knew Buckle would be more of her style. We walked in and were promptly greeted by Anissa, who asked if she could help us. As my niece went off to check out jewelry, I went through the list of conditions of what we were looking for. Anissa didn't once appear annoyed or judgmental; she seemed to genuinely care. It was an amazing shopping adventure. We ended up purchasing a lot of jewelry and a couple of shawls. Not only did Anissa help a ton, another girl brought over something she thought my niece would like. Thank you so much for being so accommodating and making our shopping adventure fun. I've never seen my niece so happy to be shopping and this is because of Anissa. Anissa made us feel special, and I can never express enough how much that means. Thank you again. I will definitely be shopping at Buckle with my niece from now on.
Buckle in Troy MI Bar-none the best service I have ever received. Planned on buying one shirt, ended up spending close to $400 and was happy to do so. Great stuff, impeccable service!
Buckle in Janesville WI On Black Friday my daughter and I visited Buckle in Janesville. My daughter was looking for a pair of jeans that her grandmother wanted to buy for her for Christmas. She looked around for a few minutes. She is almost 6 feet tall; but that usually makes it hard to find jeans. Jordan came up to her with three or four pairs of jeans in her hand; all extra-long and in various waist sizes, one of which was correct. Jordan was super helpful to my daughter and a delight to work with. She should be commended for the manner in which she helps her customers.
Buckle in Syracuse NY I just started shopping at the Buckle after a referral from a friend. On this day I spent a lot of time trying to find jeans and a few tops. I never write in comments but I feel this deserves one. The staff at this store is amazing. I didn't have to leave the dressing room, they brought me suggestions, sizes, and offered tops that they thought I would like or fit well. They were very honest about the fit of the jeans on me - which I appreciate so much. The customer service at this store was top-notch, and I could see that all the customers in the store were greeted and helped. You don't find this very often, usually only in small boutique stores. I wish I could remember the names of the young women that helped me - they were wonderful. Keep up the great work Syracuse store!
Buckle in Tukwila WA I just had the most positive shopping experience of my life. I've always fancied your store and you're always one of my main places, but after the experience I just had, I will never cheat on you with another store again. Darren was so helpful. I left with a boost in my self-esteem and three pairs of jeans. This guy deserves a high five. I'll also call out Grady with the assist! Amazing crew! Keep it up, Buckle!
Buckle in Natick MA I attended the Natick Buckle's Friends and Family event last night. Wow! I was blown away by the professional environment. The store provided snacks and plenty of staff to assist your customers. The store manager and her team were phenomenal. Bentley's leadership was apparent with both the event and preparation the event. Bentley contacted me ahead of time with pictures of items I may like. She also called to see if I could attend Friends and Family Night. I began shopping the Buckle in Montana, Idaho and Utah. The military transferred me to the East Coast, and I was pleased to find the Natick Buckle. Please pass on my appreciation to Bentley and the Natick team. Happy Holidays!
Buckle in Gilbert AZ I always receive excellent help when I shop the Buckle. However, my experience earlier this week with Brooke was over the top! I was shopping with my two young children. Brooke involved both of them with picking out items. We spent way too much time and money; but it was all worth it. Please pass on my appreciation.
Buckle in Lewisville TX I had never thought of Buckle as having clothing for an older adult. It did, though, and I purchased some nicely tailored tops. My sister went crazy over the merchandise. We'll be back because of the employee who helped us, the location and the merchandise!
Buckle in Liberal KS Kyle was very helpful at the Liberal Buckle location. We came into the store to purchase gift cards because we weren't sure of sizes of jeans for both of our children. Kyle quickly asked if we had shopped Buckle or Buckle.com and was able to pull up their sizes and previous styles purchased. He was very good at pulling out the styles and explaining the differences and why they even might like a newer style that had come out. Kyle offered to order any style that was not available in the correct size and have it shipped for free to our house. He reassured that the jeans could be easily exchanged. We were very impressed with his service and wanted to let you know. Kyle is an excellent sales person! We have also shopped at other Buckle stores and have always been impressed with the quality and friendliness of the employees.
Buckle in St. Cloud MN Dave at the St. Cloud Buckle provided great customer service today. I came into the store with a return. Dave asked the correct questions about the return and helped me find another gift. He is good at building rapport with the customer in order to find a solution. Please pass on my compliment.
Buckle in Henderson NV My wife has always wanted nice jeans with decorative pockets. She felt that these were only available for younger girls. She would always say "I found something and they did not fit!" Well for Christmas shopping we went into the Buckle in the Galleria mall. We were not disappointed. In the past, my wife could never find her size because nobody ever took the time to find the right style and fit for her. Until we went to The Buckle! We were greeted immediately upon entering the store. Isaac was very helpful to my wife. He and Bailey catered to my wife like she was a Rock Star! They gave her dozens of sizes and options. They explained high rise, low rise, etc. My wife finally has those jeans - three pair! The quality of the products were only surpassed by the service. Thank you to your team of enthusiastic professionals.
Buckle in Garden City KS I want to compliment one of your excellent manager, Valerie, at the Garden City Buckle store. She goes above and beyond to help me find what I'm looking for. She goes to such lengths as meeting me at the store on her day off to accommodate my busy schedule. Valerie provides excellent customer service. I shop at the Buckle once in a while due to my busy schedule so I wouldn't even consider myself a regular customer. Please acknowledge Valerie on what a great asset she is on your team and for the Buckle.
Buckle in Columbus OH & Buckle in Wilmington NC I have been searching for pants to fit a small man (25" waist) for months. Stopped into Easton Mall store and was stunned by the selection of small waisted pants. Nadia was the MOST helpful sales rep I have ever encountered! She helped me pick out two pairs of jeans to take to Wilmington, North Carolina to check sizes. Nadia told me that I could take them to the Wilmington store to exchange, return, hem, etc. So, I took the jeans to North Carolina. My son and I went to the Mayfaire Buckle and two employees there offered the same exemplary service! We found two pairs that fit perfectly, made the exchanges and left happy! BRAVO to your company for such great service and employees!
Buckle in Cincinnati OH Just want to share an experience I had today at the Kenwood Mall Buckle store. I do not shop; I definitely do not go to malls, ever. My son sends me a text a few nights ago of his Christmas list from Buckle. He ends in saying: just show the worker, I am sure they will help you. Okay, so I have a phone with pictures and I enter the Kenwood Buckle store. As soon as I walk in, a young woman asked if I need help. Well, of course I do. I tell her a little bit about my list, hand her my phone and done! I had the best experience with this young lady, she totally made me feel comfortable, knew exactly what my son wanted and made it all happen. Her name was Courtney. In my book, she is the best ever at what she does! What a great experience I had today doing something that is totally out of my comfort zone. A big thanks to Courtney!
Buckle in Waco TX Your staff at the Richland Mall Buckle is way ahead of the curve! My daughter shopped the Buckle for years, we were always impressed with the great customer service. I'm 60-years-old and wanted to update my look. I stopped in the Waco Buckle and told Chantel what I was looking for. Chantel and Mallory know their merchandise! They took great care of me and even kept offering to pull more merchandise for me to try. Please compliment the manager for a well-trained team.
Buckle in Collierville TN I began shopping at the Buckle store at Carriage Crossing in a few months ago. I'm 48-years-old and recently lost 55 pounds. My wife sent me to the Buckle to buy jeans. On my first visit, manager Veronica, personally helped me with picking out sizes and styles. She suggested I get a Buckle card, which I did. Since then I have purchased several pairs of jeans, shirts and even some clothes for my wife. Veronica and her staff are doing and amazing job in Collierville. Customer service this good is increasingly difficult to find; but Veronica is knocking it out of the park.
Buckle in Louisville KY I visited the Buckle store last week and special ordered some jeans shipped to my house. I needed them for a work party and had them sent overnight. They didn't show up on Thursday so I called and was told they were being shipped on Friday, the day of the party. When the jeans didn't show up. I called the store on Friday afternoon and found out there was a mistake with the shipping and they had been shipped to the store. Mistakes happen, I was not happy, but mistake do happen. I talked to manger Ben. He was so apologetic and could not have been nicer about the whole situation; but it didn't stop there. About 20 minutes after talking to Ben I got a voice message from another Buckle worker stating she would meet me by my house to get the jeans! I mean really who does that!? I am so impressed by this I have told all my friends and family. This is a wonderful example of Ben, Amanda and the other store employees' dedication to your company. Thank you.
Buckle in Pittsburgh PA I wanted to take a moment during this busy holiday season to recognize an associate working in your Robinson store. Jenna was friendly, gracious and genuine, given the shopping frenzy going on around her. When I couldn't find a shirt that my niece wanted, she went the extra mile to locate it on the website and then order it for me. Her positive attitude and excellent customer service skills are an asset to Buckle!
Buckle in Chandler AZ I want to recognize ALL of the employees and the manager in this store. Amazing service today! My shopping experience was so pleasant in a day when service means nothing to most stores. I have always had good service at the Buckle; but I witnessed some of the best team work and the customer was the focus! Thank you to the team at Chandler Fashion Square. You are amazing and I will definitely return.
Buckle in Des Peres MO I want to thank Jonathan for all his help in finding, trying on, and, buying a new pair of jeans today. It was cool of him to let me try them on, even though it was near closing time. I really appreciate that!
Buckle in Corpus Christi TX The employees and service at the La Palmera are awesome. I always have the best shopping experience. These employees deserve the best because they give every customer the best. Thanks for having awesome employees!
Buckle in Puyallup WA I went shopping for a pair of BKE jeans again and Kyle remembered me from the last time I was in the store. We ended up finding a pair that fit perfectly for me! After a little hesitation my wife also was interested in a pair, as was my sister in law - Kyle ran around the store grabbing everything he could think of/:find for those two and went above and beyond. At the end of the day we all ended up with denim! Thank you, Kyle, for being the epitome of customer service. Can't wait to return to the Buckle and select another pair of jeans!
Buckle in Tyler TX I just wanted to send a "job well done" for your associates at the Broadway Square Mall location. They are always so helpful and very personable. They always remember who I am and the members of my family that I purchase items for. Please know this store thrives because of these wonderful associates. Please give them some recognition. Thank you!
Buckle in Panama City Beach FL Jasmine at your Pier Park Buckle was fantastic. She helped me pull of a surprise shopping experience for my wife. I found 12-15 items at Buckle.com. By the way, your website it great - provided good information and pictures of your merchandise. Jasmine reviewed my shopping list, then special ordered the items into layaway. I purchased a card and flowers for my wife, Jasmine set up the dressing room and contacted my wife. What a surprise! My wife and her friend came into the store and had so much fun shopping. Please pass on my compliments to your Pier Park store manager and Jasmine!
Buckle in Prescott AZ I am so impressed with your Prescott store personnel. Not only are they friendly and helpful when we shop at this store; but I want to let you know about the experience I had on Wednesday night, December 23. The gates were closed at 9 p.m. and at 9:02 a gentleman came to the front gate looking rushed to get a last-minute gift. I am not sure what he was looking for; but saw your personnel greet him with a smile and allowed him to come in and shop. As I sat in the mall while my wife finished her shopping, I realized that this is exceptional customer service this time of year. Compliments to your staff. They are a direct reflection of your company.
Buckle in Gilbert AZ Chris, the store manager, greeted me. The store was very busy. From the moment we met, he treated me like I was the only customer in the store! He was very engaging and smiled a lot. I explained that I was shopping for my wife, I had been out of town and I was doing my shopping last-minute. He brought out multiple items and made multiple trips to show me a selection of jeans that my wife would be interested in. Chris made my time in the store a total treat. I am in retail sales, and I must say, that Chris is a total pro and a fantastic ambassador for Buckle. Whoever hired him should be commended! He gave his card to me and encouraged me to have my wife contact him, should the products not fit well or should she want to exchange any items. I will continue to shop at Chris' store. On a scale of 1 to 10, my experience was a 10+++. Thank you.
Buckle in St. Paul MN Tyler was so helpful. I came in with four pairs of jeans that I needed to exchange. She asked what size and then brought several different ones for my daughter to try on. Tyler was very efficient and told us she could have them hemmed. Tyler pinned them jeans to the correct length and told us they would be ready later that night. I have not had customer service like that in a long time. Thank you, Tyler.
Buckle in Peoria IL Just wanted to take a minute to thank the Buckle crew from Peoria and brag about your amazing team! Recently, I found a pair of jeans from Buckle that fit me perfect. I asked my mom for another pair for Christmas. Never having shopped at the Buckle much, my mom went in looking for a lot of help and that is exactly what she got. A very friendly staff helped her in a very efficient way. My mother had nothing but positive things to say about the store and staff during the busy holiday season. Once my mom entered the store she was greeted right way. She told the worker the exact brand and size of jean she was looking for. After searching the entire store, they couldn't seem to find the pair and told her they would special order the jeans. With my experience of working in retail, I know that up-sale is the key. And that is exactly what they did! My mom went into the store for one pair of jeans came out with two jeans and multiple tops. My mother spent more than intended, and was perfectly fine with it because you all were so helpful, kind and pulled out a ton of clothes she loved! I cannot thank the Peoria Buckle team enough. My mom had such a positive experience and it made her Christmas shopping so much easier. Thank you and we will be shopping again with you all very soon!
Buckle in Chattanooga TN I recently ordered quite a few items on Buckle.com. Unfortunately, nothing that I ordered worked out. My husband and I went into the store today to exchange the items and wanted to brag on what a wonderful experience we had. The Chattanooga Buckle store is great and the staff was helpful and friendly. Arnold took the time to look at the items we were returning, listen to what we were looking for and picked out new options for us. I was so impressed with the effort he put in to help us. Thank you again for the excellent customer service!
Buckle in Liberty Township OH I was shopping with my wife and teenage daughter. They were in a ladies store when I was in the common area people watching. I noticed this sales associate come to the entrance of the Buckle store and interact with a couple different people in the common area, indirectly inviting them in. One fellow was an older gentleman that would like never go into a store like Buckle; but this sales person interacted with him none the less, and even applauded his sense of style. I was intrigued with both the Buckle employee and the store. After my girls came out of their store, I suggested my teenage daughter check out Buckle before we moved outside. But it was secretly a ploy to get me into the store to look around. We were quickly greeted by several employees. My girls went to one side of the store and I ventured to the other. One employee offered assistance and even some recommendations, as my mind was being blown by the jeans fitting guide. I politely declined. After a few minutes, Traveil came to see if I needed any help and struck up a conversation. This was the associate that I noticed earlier while people watching in the commons. He quickly started to offer both suggestions, encouragement and made some very nice comments while showing us different things in the store that he thought we might like. I was very impressed with his attention and energy. Although impressed with what he was showing us, I declined to try anything on, and we politely left the store after a little bit. During dinner, we discussed what a good salesperson Traveil was, how he had great energy, and how well he knew his product. After dinner, we traveled past the store, on our way to the car. I decided that I needed to go in and tell him what a good salesperson he was. Needless to say, once I went in there, he engaged us in again. Traveil made more suggestions, more nice comments and, next thing you know, I was trying on jeans. Jeans that I never imagined I would wear, at a price I would never pay. Thirty minutes later, I was buying two pairs of jeans and a hat for my daughter. I assure you, it was all because of Traveil. The point of this note is to commend Traveil at the West Chester store on a job well done.
Buckle in Frisco TX My Buckle experience was extraordinary! I went to the Frisco Buckle in search of jeans. A quick background: I just had a baby three months ago and I spent about six hours going to different stores to find name brand jeans. I tried on nearly 30 pairs of jeans and not one pair fit. I was almost in tears! After waiting a couple days, I thought about Buckle. I haven't been to buckle in eight years to buy jeans. Upon arriving, I was greeted at the door by Abbey. She assured me that we would find me something and she told me not to worry! She jumped right in and went around that store pulling lots of jeans that we thought might fit. My confidence was so low walking through the door; but the moment I met Abbey, it was lifted! The entire time she made me feel like I was shopping with a friend. I walked away with two pairs of new jeans! Abbey also found my husband a new pair of jeans. She interacted with my husband, our 3-month-old son and me so professionally. Our experience was extraordinary. Thank you, Abbey! Thank you, Buckle!
Buckle in Grandville MI Thank you to Tara at the Rivertown Mall store for her outstanding customer service! She went above and beyond my expectations. Long story, short: My son's girlfriend is visiting from California. She is a bigger girl who prefers to wear men's clothing. My mission was to help her find feminine clothing. I chose to take her to the Buckle because of the clothing selection. Tara was kind, found XL or even XXL clothes, listened to her preferences and diligently worked to find a good selection for her to try on. Tara complimented what looked good and gave honest suggestions when clothing was too tight. She made my son's girlfriend feel great about being able to buy women's clothing that made her look and feel feminine! Tara is such an amazing associate! In between helping us, Tara also helped other shoppers, too. Thank you Tara. You are one in a million!
Buckle in Pittsburgh PA I had the absolute best shopping experience I have EVER had a Buckle store. I was helped by Jenna. I shop regularly at Buckle and routinely shop at Buckle stores outside of my home area while traveling. In the past two months I have shopped at Buckle stores in Scottsdale, AZ, Las Vegas, NV, and Pittsburgh, PA. Due to regional variations there is always different a selection and variety of clothes at this other stores. When I entered the Buckle in Pittsburgh I stopped at the front entrance to look at a particular sweater on display on a mannequin. I was immediately approached by a dynamic and smiling young lady, Jenna, who greeted me and asked how she could help me. I asked her where I could find that particular sweater and she advised it was the last one they had. She asked my size and then proceeded to strip the mannequin. She asked if she could start a room so I could try on the sweater to which I agreed. By the time we got to the dressing room she had already assessed the jeans I was wearing, Rock Revival, and the shirt I was wearing, Hurley. I was very impressed by her keen observation. She asked what size jeans I wore, she already knew my shirt size from the sweater. Before I could finish trying on the sweater she had brought me five pairs of jeans in my size, cut and style in line with what I was wearing, and three additional sweaters. I must admit she has AMAZING taste and color coordination. She suggested boots, shirts, jeans and sweaters. If a pair of jeans didn't fit she offered to have the correct size shipped to me. It was like having a personal concierge service. Jenna was also helping at least three additional customers at the same time. What remarkable energy and balance! Bottom line: On this visit I purchased $600 because of Jenna's valued skills and service. I hadn't planned on making that purchase that day as I was traveling far from home and had limited space in my luggage. She thanked me for being her customer that day and for shopping at Buckle. Thank you for the amazing fabled service!
Buckle in Henderson NV I want to acknowledge your customer service. I have shopped in your stores a few times and have found EVERY experience to be exceptional. Your staff is extremely helpful and knowledgeable. They are friendly and upbeat! I worked in retail for 18 years (in a jean store, btw) and the level of attention is a breath of fresh air these days. You stand apart! Thanks for what you do!
Buckle in San Antonio TX I had a wonderful, pleasant experience with several of your team members in the Ingram Park Buckle. Buckle is my go-to for jeans long enough to fit. Your Buckle staff consistently provides superb help! Leah recognizes me when I come into the store. Chris and Haley have also stepped up to assist. I called the store yesterday to check on an order. Haley answered the phone and noticed I purchase Miss Me jeans. She told me some Miss Me's are on sale and offered to send pictures tome. Chris picked up the ball and sent me pictures today. The Ingram Park Buckle knows what teamwork is. Please pass on my appreciation!
Buckle in Bloomington MN My girlfriend and I went to many stores in the Mall of America. I was looking for jeans and not having much luck. We finally went to the Buckle and met Chaz. My girlfriend explained what I was looking for and Chas actually sprinted to the back to find jeans. He returned with several options, waited outside the dressing room for my feedback and then rang up my transaction. Please pass on our thanks to Chaz.
Buckle in Eden Prairie MN Kudos to Shane at the Eden Prairie store. I purchased a pair of jeans and had them altered. Upon picking them up, the alterations were uneven. I purchased the jeans for an event and was disappointed with the additional time to correct the alterations. Shane went above and beyond and arranged for them to be altered and dropped off the next day so I would have them in time for my event. I really appreciate his going the extra mile. This was my first purchase from Buckle in years and his actions will encourage me return to your store for future purchases. Thank you, Shane.
Buckle Credit Card Questions?
The Buckle, Inc.
2407 W. 24th Street
Kearney, NE 68845