Midland MI: I received amazing customer service at your Midland Mall location. It was my first time shopping in a Buckle store and Lauren was amazing. Even though I came in close to closing time, and left after closing time, Lauren went above and beyond. She brought me at least 30 pairs of jeans to try! I found a pair that fits like a glove! Lauren was great; offering all kinds of tips, help and encouragement. I bought one pair and special ordered a second pair. I will continue to shop the Buckle because of Lauren! She is an asset to your company. Thanks!
Orlando FL: The Florida Mall Buckle staff provides a fabulous, personalized shopping experience. They even included a handwritten note in a recent special order. Please pass on my appreciation to Ashton, Missy, Eric and Brandon at the Florida Mall Buckle store.
Orlando FL: Your Florida Mall staff provided excellent customer experience yesterday. A colleague and I who are both pilots in Melbourne were browsing the mall waiting for his wife. As we walked by your store, I pointed out some boots in the window with no intention of going inside. One of your employees greeted us politely so we decided to venture in where he grabbed our attention politely and attentively, whilst giving adequate space to explore the store. It was our first time exploring a Buckle store. Within five minutes, Nico managed to work out styles that he guessed we were both in to. He was 100% on the money. Nico created a great salescustomer bond with us and I ended up making a purchase. Not necessarily due to his sales technique, but because of the welcoming and knowledgeable environment he created when we came in. Nico was very informed about the merchandise and extremely personable. Another employee greeted us politely and enthusiastically, and this gentleman also served us at the counter. Finally when leaving, Nico came to say goodbye, introduced himself by name and finished a brilliant experience. I haven't experienced a customer experience like this in a very long time. In that space of time I went from not knowing the Buckle brand to it being the brand I will recommend to my colleagues and friends in the States, as well as back home in the UK. I will be coming back to the store and will be very happy to recommend it in the future.
Omaha NE: I just wanted to thank the employees at the Buckle in Westroads Mall for being super helpful and friendly during my shopping experience. I brought a pair of jeans in to be altered and they became misplaced. When I came to pick them up, thinking they were done, they couldn't find them right away. A lot of the employees were working very hard to find them and eventually they did. They were all very apologetic afterwards. That was some of the best customer service I have had in a while. Two thumbs up to them on their great work! I will definitely go back and shop there again.
Valencia CA: Recently my wife and I stopped into your Westfield Valencia store to browse. Garrett and manager Christine exceeded our expectation in both service and professionalism! I realize that we have a choice of options for our needs, and we will continue to shop at The Buckle because of experiences like this.
Orland Park IL: I have shopped at Buckle in the past; but was reticent to go in as I have recently put on weight. I am feeling selfconscience and didn't feel I would like how anything looked on me. I am glad that I went in. I explained my situation to Maggie and she was so helpful. She offered her opinion on several items and offered things I would not have considered myself. While she was complimentary, she wasn't gratuitous. I went in praying that I would find one pair of cropped denim. I left the store with three pairs of denim, one top, one vest and a far better attitude than I had entered the store with! I have worked in retail and know that sales staff receives far more critiques than compliments. I wanted to make sure that in addition to telling another staff member Darren of the excellent service, I wanted to follow up with my commentary to your corporate offices. Thank you for the great service and selection! Buckle will have my business for a long time to come!
Carbondale IL: The Carbondale Buckle provides outstanding customer service. Alex and Troy put together some great outfits for me. It was a wonderful shopping experience!
Pittsburgh PA: My husband and I, along with our daughter stopped into your Robinson store this evening. We were immediately greeted and assisted. The sales staff was wonderful with our little one, interacting with her and her new Build a Bear toy. Not to mention fantastic in helping us with our purchases. They carried conversation and made us feel like something more than just a sales number. Kudos to the person who trained these individuals, as you generally don't see this type of commitment in today's shopping world. We will definitely be back because of these employees. Thank you.
Gilbert AZ: We received exemplary customer service from Chris and Liz in your San Tan Village location. We had been shopping all day and had just commented that unfortunately customer service seems to be a thing of the past. When we walked into the Buckle Store, our faith was restored. This was by far the best service we had received all day. Chris and Liz made a long and trying day end on a very pleasant note.
Tacoma WA: I have visited this store a couple times and had the most excellent service ever in my lifetime. Kudos to management and all your sales people; they always make my daughter and I feel special and important! They make it so easy to shop by bringing different selections, sizes and even their own ideas. Will shop here first when looking for anything. Thanks so much for making our shopping experience so wonderful!
West Des Moines IA: I am writing to let you know of the most fantastic customer service experience I have ever at any store or establishment in my entire life. I was in the store on Monday and purchased a pair of Miss Me jeans, a belt and a necklace. The store didn't have the size of belt I needed, so they ordered one to be shipped to my house. I needed the belt for a special jeans day we were having on Friday at work. The salesperson assured me that I would have it by then. When it still hadn't arrived by Thursday, I called the store in the afternoon and talked to the manager, Cathy. She checked and informed me that for some reason the belt had not been shipped. I was extremely disappointed because I needed the belt to wear with the new jeans I had purchased on Monday, and work denim day was the following day. Cathy told me that another store in the area did have the belt in my size if I wanted to go pick it up. I could not do this as it was not convenient. About a half an hour later, a Buckle employee delivered the belt and a ten dollar gift card to my door! Cathy sent an employee to deliver the belt to my house! I have never experienced this kind of customer service in my entire life! I am so impressed by this experience. Cathy has gained a Buckle customer for life. Today I am at work today wearing the most adorable new Miss Me jeans with a fabulous new belt. Everyone asked me where I got them! Of course I am telling everyone the story and telling them to shop at the Valley West Mall Buckle!
Team 1 Online Store: This was my first time purchasing from a Buckle.com and I was just blown away that military addresses receive free shipping! I think that is the most amazing and giving gesture. I have never experienced that on another online store. Thank you so much! Things like that make all the difference and I will be sure to spread the word.
Roanoke VA: What a great job the staff at the Roanoke Buckle is doing. Beth goes out of her way to make sure I always have the best shopping experience possible. She's very honest and knowledgeable about all of the Buckle products. Today I had my mind set on a new pair of Affliction jeans I saw online. When I got to the store they did not fit as well as I had hoped. Before I could even take the jeans off, Beth had already found two other comparable jeans for me to try on. I ended up getting a pair of Rock Revival's that the most comfortable and best fitting jeans I own.
St. Peters MO: We recently moved to this area and have now been to MidRivers Buckle four times because of the great service. Sarah has helped is every time and is wonderful. She remembers us every time since our first visit and that means a lot to us! We will be back again!
Denver CO: I am a frequent shopper at Buckle stores, and my latest trip to a Buckle store was for the sole purpose of buying skirts and shorts for summer. Lynsey absolutely made my entire shopping experience, even though I didn't walk out with shorts or skirts like I intended. She immediately asked me what I was shopping for, showed me the products available, and when I wasn't interested in the shorts she began talking denim brands with me. Lynsey was extremely knowledgeable about the merchandise details, excellent at listening to me describe my style, found my sizes quickly and was patient with me as I shopped. I actually ended up with a new pair of Rock Revival jeans that she had suggested I would like, based on the little time she spent with me gauging my style. There are two Buckle stores closer my home I have shopped at previously; but I will travel the extra distance to this location next time simply based on my shopping experience with Lynsey. Just wanted to point out one of your exceptional employees, because it's people like her that create loyal customers like me. Thank you!
Jefferson City MO: The Jefferson City Buckle provides an extraordinary level of service. Last year, when looking for Miss Me jeans, the Buckle staff promised they could fit me. They kept that promise and I purchased six pairs! Mendy, Kelsey, Keven and Evan continue to provide personalized shopping and honest feedback. My 11yearold daughter is beginning to shop the Jefferson City Buckle with me. The employees treat my daughter as a full customer, asking her opinion of new merchandise. Please pass on my appreciation!
Tigard OR: The customer service received while at Buckle in Washington Square Mall was amazing. They went above and beyond what any store has ever offered. After the stitching around the zipper had ripped on my Daytrip jeans I was unable to wear them. I showed up to Buckle to have them altered. Since the person who did alterations had already left, they offered to fix them and ship them to me for free since I lived out of the area. This not only impressed me, but my husband as well who has now said that he will no longer allow me to buy jeans anywhere else. Please pass along my happiness to your Tigard Buckle staff.
Baton Rouge LA: I have never shopped in Buckle until today. This may have been my first time in a Buckle store; but it definitely won't be my last. As soon as I walked in, I was greeted with smiles and promptly asked if I need help. They made me feel comfortable and appreciated my business. Brittany was very helpful and friendly, as was all the staff. I love this store! I'm glad the purse they had on the mannequin caught my eye or I would have never come into the store. I hope my comments get back to the associates in the Baton Rouge store to let them know that they are doing an awesome job. Thank you.
Frisco TX: Yesterday my wife and I were shopping at Stonebriar Mall in Frisco, Texas. Before I go any further let me state I never write or send comments. Your store in Frisco was simply outstanding! I worked the retail industry for 30 years, having been an operations officer for a number of specialty retailers. Today it is very discouraging to see how uninteresting / safe merchandise assortments have become, how customer service has disappeared, and the general decline of store standards from cleanliness to stock care in the retail sector. Your store at Stonebriar had the WOW factor! I say WOW because you just do not find this level of shopping experience in retailing today. Merchandise assortment was right on; interesting and anything but boring. The appeal is obviously towards a younger clientele; but the assortment was so exciting, even my 40something wife found several items. The visual presentation was incredible. Stock care and general standards including cleanliness was an A. The employees were friendly, knowledgeable, motivated and appearance / presentation was terrific. Customer service was outstanding, including the assistance my wife received while in the fitting room. While my wife was being assisted at the fitting room, I walked over to the men's side and spotted a pair of board shorts that looked interesting. Immediately I was approached by another associate who shared the selling features of the item and also showed me a great pair of sandals. At the checkout we were quickly processed and signed up for your customer rewards programs. Our experience yesterday just blew me away! Great job to all at the Buckle.
The Buckle, Inc.
2407 W. 24th Street
Kearney, NE 68845
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