TOP QUESTIONS

1. How do I return my online order?
  • Visit buckle.com/returns and sign in to get started.
  • Select the items you are returning.
  • Print the pack slip and USPS label, then place items in a secure package.
  • Drop the package off at your local Post Office, in a collection box, or schedule a USPS pickup.
  • When using Buckle's easy online returns, a $7 shipping fee will be deducted from the total refund.
  • Place a new order within 24 hours of initiating the return and Buckle will waive the $7 return shipping fee.
  • 2. Don't see your size available on buckle.com?
    To see if an item is available to order from another store location, please visit your local Buckle store or contact Guest Services by emailing guest.services@buckle.com or calling 800.607.9788.
    3. How do I track my order?
    a. Buckle.com Order
  • Sign in to your buckle.com account to see your recent order history. Select "Orders" on the left-hand side of the page.
  • For each order, you can view the order details and a shipment summary. The shipment information includes the tracking number.
  • You can conveniently track your order by visiting the website of the appropriate shipping carrier and entering the tracking number.
  • If you have additional questions, please contact Guest Services by emailing guest.services@buckle.com or calling 800.607.9788.
  • b. Buckle Store Order
  • Visit the website of the appropriate shipping carrier and enter the tracking number provided by the store.
  • If you do not have your tracking number, please contact Guest Services by emailing guest.services@buckle.com or calling 800.607.9788.
  • Shipping carrier websites:

  • UPS
  • FedEx
  • USPS
  • 4. Can I cancel or change my order?
  • To cancel or change your online order or an order you placed in-store, please contact Guest Services by emailing guest.services@buckle.com or calling 800.607.9788.
  • We will do everything we can to accommodate your request. However, our orders fill and ship quickly so please be aware that the window is very short for cancellations and changes.
    5. My order shows delivered but I do not have it, what should I do?
  • First, thoroughly check around your house and with neighbors. Often times, carriers will deliver packages to back doors, side doors, or to neighbors who were home at the time. If you are still unable to locate it, please wait until the end of the day as tracking information may show delivered when the package is still in transit. If, after that time, you are still unable to locate your order, please contact Guest Services by emailing guest.services@buckle.com or calling 800.607.9788.
  • 6. Do you have a catalog?

    Buckle does not offer a printed catalog. However, buckle.com serves as a digital catalog featuring our merchandise offering. The Style section of buckle.com is a great place to check out the latest trends, fashion editorial features, and Shop By Outfit looks.

    7. How do I become a model for Buckle?
  • Models for Buckle's seasonal marketing campaigns are contracted through national agencies. Buckle does not provide agency recommendations or referrals.
  • Buckle does hire local catalog models at our Corporate Office in Kearney, Nebraska. Check jobs for local fit and online model positions.
  • GENERAL

    Forgot Your Password?
  • Click the 'Forgot Password' link on the account sign in page.
  • Enter your email address.
  • Answer the security question.*
  • A link will be sent to your email allowing you to reset your password.

  • *Don't remember the answer toyour security question? Contact Guest Services at 800.607.9788.

    How do I close my Buckle Card account?
  • Please contact Comenity Bank at 1.888.427.7786.
  • Applying for a Buckle Credit Card?
  • If you need assistance applying for a Buckle Credit Card, please call 1.888.427.7786.
  • Am I able to change my due date for my Buckle Credit Card?
  • Please contact Comenity Bank toll free at 1.888.427.7786 (TDD/TTY 1.800.695.1788).
  • How do I make my Buckle Credit Card payment online?
  • Click the Buckle Card Bill Pay link at the top right corner of the website.
  • Log in to your account to view all Buckle Credit Card online services available.

  • Log in to your Buckle Credit Card account now.

    How do I remove my name from your mailing list?
  • Click the Remove Me link at the bottom of the email you have received from us. Please allow 10 days for the removal to go into effect.

  • Don't have an email from us? Contact webmaster@buckle.com and we will remove you from the mailing list. Please allow 10 days for the removal to go into effect.

    How do I make a gift card donation request?
    Buckle supports area high school and college events that are alcohol and drug free. To encourage these safe and fun events for students, Buckle makes gift card donations in the amount of $25.
  • Requests must be submitted in writing on the sponsoring organization's letterhead.
  • Include event details, the sponsoring organization's Federal Tax Exempt Number, and your nearest Buckle store location by providing the city, state and mall name.
  • Mail your request to: Buckle Gift Card Donation Request, P.O. Box 1480, Kearney, NE 68848-1480.

  • Your request must be received six weeks in advance of the event date. Due to budget limitations, not all requests are granted. If approved, your gift card will arrive approximately three weeks following the receipt of your request. There is a limit of one $25 Buckle gift card per event.

    JOIN OUR TEAM

    What is the minimum age you have to be to apply at Buckle?
    For store positions, you must be at least 18 years of age to apply, except in AR, AZ, CO, FL, ID, IN, IA, KS, MN, MO, MT, NE, ND, SD, and WY, where you need to be at least 17 years of age. To apply for all Freight Coordinator positions, you must be at least 18 years of age to apply. For all Corporate Office and Distribution Center positions, you must be at least 16 years of age.
    How do I apply for a job?
    Please visit the Jobs and Careers page on buckle.com and click the "Apply Now" button to search for jobs by zip code. Select the position you would like to apply for and complete the online application. Once your application has been submitted, we will communicate with you via email regarding next steps.

    MERCHANDISE SELECTION/AVAILABILITY

    Does Buckle offer custom jeans?
  • Buckle does not offer custom-made jeans.
  • What does it mean if my item has been backordered?
  • Backorders are online orders that ship from a store location.
  • These orders will ship within 24 hours of being processed.
  • You will receive an email notification of these orders.
  • For questions regarding these orders, contact Guest Services by emailing guest.services@buckle.com or calling 800.607.9788.
  • SHOPPING

    Do you ship to military addresses?
  • Buckle ships to all APO/FPO military addresses.
  • What is a Primo Card?
  • The Primo Card is a Buckle frequent shopper rewards card.
  • Buckle's Primo Card is provided for purchases made on buckle.com and in all Buckle stores. Earn one punch for every $10 spent on merchandise (excluding tax, shipping costs, gift card purchases, and redemptions of Buckle gift cards issued for a merchandise return, Primo Cards, and B-Rewards).
  • After accumulating 30 punches, redeem them for $10 off a future Buckle purchase. Primo Cards can be redeemed in store or on buckle.com.
  • To redeem at a Buckle Store: Bring in any Online Primo Cards (found at the bottom of buckle.com receipts) and any punched Primo Card(s) to a Buckle store.
  • To redeem at Buckle.com: Redeem your Primo Card(s) via mail-in order. During checkout, on the payment page, click the link, "To redeem your Primo Cards, print and mail your order." Follow the instructions provided.
  • Please confirm your shipping and billing address before mailing your payment and punched Primo Card(s) to:

  • The Buckle, Inc.
    ATTN: Guest Services
    P.O. Box 1480
    Kearney, NE 68848-1480

  • Primo Card Rules available at buckle.com/primo.
  • Can Buckle Gift Cards be purchased and redeemed on buckle.com?
  • Yes, Buckle Gift Cards can be purchased in any of our stores or on buckle.com/giftcard. Gift cards are available in both digital and plastic form.
  • Does Buckle ship Internationally?
  • Buckle has partnered with BorderFree to offer international shipping to over 101 countries. Shop buckle.com in the currency of your choice and see your completed order total including shipping fees, customs, tariffs, and taxes upon checkout. Once the order is submitted, the total is guaranteed at the exchange rate indexed at that time. Additional fees will not be charged at delivery.
  • To shop in your currency of choice, click the flag in the upper right corner of the browser screen. You will be taken to a list of countries to choose from. Find the country whose currency you would like to use, and click its flag. You will then see buckle.com pricing in that currency.
  • Does Buckle offer alterations?
  • Each Buckle store has an alterations specialist able to hem jeans purchased in our store. This is a free service offered to our guests if the alteration request is placed within 30 days of the original purchase date and the guest presents their original receipt. Please visit with your local Buckle store manager for additional information.
  • Contact Us

    Guest Services:
    Phone: 800.607.9788
    Mon-Fri 8am - 9pm CT
    Sat 9am - 8pm CT
    Sun 12pm - 6pm CT

    Email: guest.services@buckle.com
    Fax: 308.236.4493

    Buckle Credit Card Questions?
    Comenity Bank
    Phone: 888.427.7786
    TDD/TYY: 800.695.1788

    Corporate Office:
    The Buckle, Inc.
    2407 W. 24th Street
    Kearney, NE 68845
    Phone: 800.626.1255

    Screenprinting Service:
    Phone: 800.626.1255