Return Policy

We want you to be satisfied with your purchase. If you need to return merchandise, you may return it to one of our Buckle stores or to via mail. Some online merchandise is not available for return. These items are noted on the product description page.

General Return Policy
  • All credits for returns, or additional charges for exchanges, will be applied directly to the original form of payment.
  • All returned merchandise must be in original condition for resale, unless it is defective.
  • If the items returned do not meet Buckle's return guidelines, all shipping charges associated with the return will be the guest's responsibility.
  • Items must be returned within 60 DAYS from the purchase date with vendor and price tags attached.
  • The original receipt must accompany all returns, in–store and online.
  • Footwear must be returned in the original box.
  • Footwear must be in new condition (no wear on the inside or outside) unless defective.
  • Any uncertainties about the style and fit of your footwear should be resolved before wearing them outside.
  • Additional footwear care tips will be provided to you with your order.
  • Shipping charges are not refundable unless the merchandise is defective or the incorrect merchandise was sent.
  • All Return/Exchange shipping charges must be prepaid.
  • C.O.D deliveries are not accepted.
  • Standard shipping charges on items selected for exchange (pending availability) will be paid for by

  • The care instructions on swimwear garments should be followed carefully. Swimwear returns must be:
    • Accompanied by original receipt
    • Returned within 30 days of purchase
    • Have original tags and sanitary liners attached
    • Unworn and in original condition, unless defective

    How to Return/Exchange Merchandise

    Return/Exchange to a Buckle Store
  • Present the receipt and the original form of payment used for the order.
  • All credits for returns, or additional charges for exchanges, will be applied directly to the original form of payment.
  • No cash refunds will be issued.
  • No in-store credits on shipping or handling fees.
  • Return/Exchange to
  • Visit and sign in to get started.
  • Select the items you are returning.
  • Print the pack slip and USPS label, then place items in a secure package.
  • Drop the package off at your local Post Office, in a collection box, or schedule a USPS pickup.
  • When using Buckle's easy online returns, a $7 shipping fee will be deducted from the total refund.
  • Place a new order within 24 hours of initiating the return and Buckle will waive the $7 return shipping fee.
  • Return Policy

    Watch Warranty

    Complete detailed warranty information is included with each purchase or is available upon request.

    Metro Service Center
    10615 Sanden Drive
    Dallas, TX 75238
    Customer Service 800–842–8621

    C/O O.P.I.
    P.O. Box 851257
    Richardson, TX 75085–1257
    Customer service 800–969–0900
    Repair/Warranty Service 800–842–8621

    Guess Watches
    Callanen International
    Attn: Repair Dept.
    165 Water Street
    Norwalk, CT 06854–3738
    Customer service 800–248–3775

    Kenneth Cole
    Advance Watch Co. Inc
    47–50 33rd Street
    Long Island City, NY 11101
    Customer Service 800–874–0907 ext.249

    Casio Customer Service 800–706–2534

    Customer Service 888–455–9200

    Betsey Johnson
    Betsey Johnson Watches&@150;A division of Geneva Watch Group
    47–50 33rd Street
    Long Island City, NY 11101
    Customer Service 800–874–0907

    Affliction Watches
    Warranty Department 805–983–4651

    Jimmy Crystal
    Jimmy Crystal (New York) Co. Ltd.
    260 West 35th Street 11th Floor
    New York, NY 1001
    Customer Service 800–251–2116

    Customer Service 800–874–0907
    47-14 32nd Place
    Long Island City, NY 11101

Contact Us

Guest Services:
Phone: 800.607.9788
Mon-Fri 8am - 9pm CT
Sat 9am - 8pm CT
Sun 12pm - 6pm CT

Fax: 308.236.4493

Buckle Credit Card Questions?
Comenity Bank
Phone: 888.427.7786
TDD/TYY: 800.695.1788

Corporate Office:
The Buckle, Inc.
2407 W. 24th Street
Kearney, NE 68845
Phone: 800.626.1255

Screenprinting Service:
Phone: 800.626.1255