Return Policy

We want you to be satisfied with your purchase. If you need to return merchandise you may return it by mail service to or return it to one of our Buckle stores. Some online merchandise is not returnable. If an item is not available to return it will list that on the product description page.

General Return Policy
  • All credits on returns will be made directly to the credit card used in making the purchase.
  • The original Online Purchase Receipt must accompany all returns.
  • The merchandise must be returned in original condition for resale, unless it is defective.
  • The merchandise must be returned within sixty (60) days from the date of purchase with vendor tags and price tags attached.
  • The merchandise must be returned with vendor and price tags attached.
  • Footwear must be returned in the original box, with stickers attached.
  • Footwear must be in new condition (no wear on the inside or outside) unless defective.
  • Any uncertainties about the style and fit of your footwear should be resolved before wearing them outside.
  • Additional footwear care tips will be provided to you with your order.
  • Shipping and handling charges are not refundable unless the merchandise is defective or the wrong merchandise was sent.
  • No returns or exchanges on discontinued items.
  • All Return/Exchange shipping charges must be prepaid.
  • C.O.D deliveries are not accepted.
  • Standard shipping charges on items selected for exchange (pending availability) will be paid for by

The care instructions on swimwear garments should be followed carefully. Swimwear returns must be:
  • Accompanied by a receipt
  • Returned within 30 days of purchase
  • Have original tags and sanitary liners attached
  • Unworn and in original condition, unless defective

How to Return Merchandise

Return in Store
 If you are returning your purchase to a store, please bring the original Online Purchase Receipt and the credit card used in making the purchase. You may exchange your merchandise at any store or we will issue credit to the credit card used in making the purchase when the Online Purchase Receipt is present. You will not be able to receive cash back from a return of an online purchase. Without the Online Purchase Receipt, our store employees may have to obtain online order confirmation from the corporate office before a return or exchange can be completed. This process may delay the completion of your return.

Return through U.S. Mail to
If you are returning your purchase via any form of mail service, please follow the instructions on your Online Purchase Receipt carefully. Our packaging is designed so that you may use the same box to send us your return. You must prepay the shipping charges on your return; C.O.D. deliveries will not be accepted. You may not return items purchased in a store to through the mail.

Please call 800-607-9788 if you have any questions about returning merchandise at Buckle.


Watch Warranty

Complete detailed warranty information is included with each purchase or is available upon request.

Metro Service Center
10615 Sanden Drive
Dallas, TX 75238
Customer Service 800–842–8621

C/O O.P.I.
P.O. Box 851257
Richardson, TX 75085–1257
Customer service 800–969–0900
Repair/Warranty Service 800–842–8621

Guess Watches
Callanen International
Attn: Repair Dept.
165 Water Street
Norwalk, CT 06854–3738
Customer service 800–248–3775

Kenneth Cole
Advance Watch Co. Inc
47–50 33rd Street
Long Island City, NY 11101
Customer Service 800–874–0907 ext.249

Casio Customer Service 800–706–2534

Customer Service 888–455–9200

Betsey Johnson
Betsey Johnson Watches&@150;A division of Geneva Watch Group
47–50 33rd Street
Long Island City, NY 11101
Customer Service 800–874–0907

Affliction Watches
Warranty Department 805–983–4651

Jimmy Crystal
Jimmy Crystal (New York) Co. Ltd.
260 West 35th Street 11th Floor
New York, NY 1001
Customer Service 800–251–2116

Customer Service 800–874–0907
47-14 32nd Place
Long Island City, NY 11101

Contact Us Phone Orders/Payment Questions:
Phone: 800-522-8090
Mon-Fri 7 am - 9 pm CT
Sat-Sun 8 am - 5 pm CT

Fax: 308-236-4493

Corporate Guest Services:
Phone: 800-607-9788
Mon-Fri: 8 am - 9 pm CT
Sat: 9 am - 8 pm CT
Sun: 12 pm - 6 pm CT

Fax: 308-236-4493

Buckle Credit Card Questions?
Comenity Bank
Phone: 888-427-7786
TDD/TYY: 800-695-1788

Corporate Office:
The Buckle, Inc.
2407 W. 24th Street
Kearney, NE 68845
Phone: 800-626-1255

Screenprinting Service:
Phone: 800-626-1255