General Return Policy

We want you to be satisfied with your purchase. If you need to return merchandise, you may return it to one of our Buckle store locations or to buckle.com via mail. Some online merchandise is not available for return. These items are noted on the product description page.

  • All returned merchandise must be in original condition for resale, unless it is defective.
  • If the items returned do not meet Buckle's return guidelines, all shipping charges associated with the return will be the guest's responsibility.
  • Items must be returned within 60 DAYS from the purchase date with the vendor and price tags attached.
  • Footwear must be returned in the original box.
  • All credits for returns, or additional charges for exchanges, will be applied directly to the original form of payment.
  • Shipping charges are not refundable unless the merchandise is defective or the incorrect merchandise was sent.
  • PLEASE NOTE: No returns or exchanges on discontinued items.

Contact Us

Corporate Guest Services:
Phone: 800-607-9788
Mon-Fri: 8 am - 9 pm CT
Sat: 9 am - 9 pm CT
Sun: 12 pm - 6 pm CT

Email: guest.services@buckle.com
Fax: 308-236-4493

Buckle Credit Card Questions?
Comenity Bank
Phone: 888-427-7786
TDD/TYY: 800-695-1788

Corporate Office:
The Buckle, Inc.
2407 W. 24th Street
Kearney, NE 68845
Phone: 800-626-1255