How to Return Merchandise

Please contact Buckle Guest Services through the "Contact Us" link found at the bottom of this page within 60 days from the date your package arrives at your doorstep to obtain a return number. Both the order number and return number must be visible on the outside of the returning package and the original packing list must be enclosed or credit will not be processed for the return. Return shipping to the international return facility is the responsibility of the guest. The return will be made at the exchange rate in effect at the time of purchase. Your refund will also include any custom tariffs and taxes originally paid on the order.

Return Policy

We want you to be satisfied with your purchase. Some online merchandise is not returnable, if an item is not available to return it will list that on the product description page.

All credits on returns will be made directly to the credit card used in making the purchase. The original Online Purchase Receipt must accompany all returns. The merchandise must be returned in original condition for resale, unless it is defective. The merchandise must be returned within sixty (60) days from the date of purchase. The merchandise must be returned with vendor and price tags attached.

Footwear must be returned in the original box, with stickers attached. Footwear must be in new condition (no wear on the inside or outside) unless defective. Any uncertainties about the style and fit of your footwear should be resolved before wearing them outside. Additional footwear care tips will be provided to you with your order.

Swimwear must be accompanied by a receipt. Swimwear must be returned within 30 days of purchase. Swimwear must have original tags and hygiene liners attached. Swimwear must be in original condition (absolutely no wear), unless defective. Instructions on care label must have been followed.

Exchanges

Exchange service is not available at this time. The original item must be returned, and a new order placed for merchandise in a new size or color. If you need assistance, please contact Buckle Guest Services through the "Contact Us" link found at the bottom of this page.

Watch Warranty

Complete detailed warranty information is included with each purchase or is available upon request.

Fossil
Metro Service Center
10615 Sanden Drive
Dallas, TX 75238
Customer Service 800–842–8621

• 11–year limited warranty
• Warranty is good for 11 years from date of original purchase, unless otherwise stated on the warranty.

Billabong
Billabong Watches/OPI
Metro Service Center
10615 Sanden Drive
Dallas, TX 75238–1720
Customer service 800–842–8621

• 5–year limited warranty
• Warranty covers the following components: the watch movement, hands and dial.
• A copy of the receipt or dealer stamp is required for proof of purchase.

Diesel
Diesel
C/O O.P.I.
P.O. Box 851257
Richardson, TX 75085–1257
Customer service 800–969–0900
Repair/Warranty Service 800–842–8621

• 2–year limited warranty
• The 2–year warranty is a limited warranty, which covers primarily the movement and defects in workmanship, but not the normal "wear and tear".

Ecko
Callanen International
Attn: Repair Dept.
165 Water Street
Norwalk, CT 06854–3738
Customer service 800–248–3775

• 2–year limited warranty
• Ecko watches are warranted for a period of two years from the date of original purchase against all defects in material or workmanship.

Guess Watches
Callanen International
Attn: Repair Dept.
165 Water Street
Norwalk, CT 06854–3738
Customer service 800–248–3775

• 10–year limited warranty
• Warranty covers all defects in material or workmanship.

Kenneth Cole
Advance Watch Co. Inc
47–50 33rd Street
Long Island City, NY 11101
Customer Service 800–874–0907

• Lifetime limited warranty
• Warranty is lifetime–limited warranty against all defects in material and workmanship.

Roxy or Quiksilver
Quicksilver Technical Division/Watches
5600 Argosy #300
Huntington Beach, CA 92649
Customer Service 800–576–4004

• 2–year limited warranty
• Roxy has a 2–year limited warranty against all defects in material and workmanship.

The following branded watches are no longer under warranty:

Dkny

Dean
Danny Dean 213–413–4044

• 1–year limited warranty

Dickies
Lauren Cohen 718–391–8992
www.mz–berger.com

• 1–year limited warranty

Ducti

G–Shock
Casio Customer Service 800–962–2746
www.casio.com

Nixon
Customer Service 760–944–0900
www.nixonnow.com

• Limited warranty

Puma
Customer service 866–PUMATIME

• 5–year limited warranty

Reclaim/Bkle
Customer Service 805–682–8049

• 1–year limited warranty

Rusty
Customer Service 805–682–8049

• 1–year limited warranty

Vestal
Customer Service 949–631–7036
www.vestalwatch.com

• 1–year limited warranty