Frequently Asked Questions
This depends on how involved you would like to be in the process. We can send you pictures of what's in your box before it ships. Once you start working with your stylist, you will find that they are able to pinpoint your style and fashion.
Nope! Our service doesn't come with styling or subscription fees, and there are no limits on how many times you can use your stylist for fashion advice.
Once you have set your payment preferences for buckle SELECT through your online account, your card will be charged when your package ships.
Your stylist will send you an email to set up your payment preferences online. You can log in to an existing buckle.com account, or you can register a new one. Once you’ve logged in to your account, you can add your preferred payment preferences. We encourage Buckle Cardholders to select Buckle Card* as their preferred form of payment so they can continue to earn B-Rewards** points on purchases.
To protect your privacy, please do not submit any credit card information via text or email.
*Subject to credit approval. Buckle Credit Card accounts are issued by Comenity Bank.
**The B-Rewards program is provided by Buckle. Buckle may change the terms of the program at any time. For full rewards terms and conditions see comenity.net/buckle.
Returns are super easy and convenient! Simply place the items that didn't work back in the shipping box or bag provided, attach the included return shipping label and receipt, and drop it at your closest USPS box within 10 days. As soon as Buckle receives and processes your package, the credit card that was charged for the returned items will be credited for those items.
Yes. Login to your buckle.com account and click on buckle SELECT under Account Information. Choose Update Preferred Payment. Then, enter your preferred payment preference.
We’ll be sad to see you go! To unenroll, login to your buckle.com account and click on buckle SELECT under Account Information. Choose Unenroll from buckle SELECT. You will no longer receive communication from your stylist.
Contact your stylist to share your new size preference and begin the exchange or return process.
We ship FedEx, so depending on your distance from the stylist's store, it will typically take 1-4 business days.