Team Highlights

Buckle in Columbia SC I have shopped the Buckle store at the Columbiana Mall few times. All of the employees have always been so nice and so very helpful. My husband and I stopped in the store this past week and Sabrina helped us. We were so impressed with her help and knowledge. She asked a few questions to find out what we were interested in. Sabrina came back with jeans and a few shirts for my husband and me to try, switching sizes until we found the perfect fit. She even picked out a pair of boots for me to try on with the jeans to get the perfect length. We left with three pairs of jeans and a shirt. I'm coming back for those boots. Awesome customer service! Thanks again, Sabrina.

Buckle in Nashville TN What great of employees you have in Jamie and Christina at the Green Hills Mall location in Nashville. They provided fantastic customer service and were so helpful. By far the most helpful of any retail store I've been in. I tried on about a hundred pairs of jeans (it felt like it) and they did not get aggravated or anything and kept offering to help me find other pairs I might like. Please recognize and thank Jamie and Christina.

Buckle in Deptford NJ I wanted to send a note in reference to my experience at the Deptford store. It was my first time in a Buckle store and I was very pleased. The store was tidy and clean. I was approached by Lorraine who continued to help me with my shopping experience. She was kind, polite and very helpful. She knew about the product and offered me several options. I was a happy customer. Thank you.

Buckle in Orlando FL I would like to compliment the Waterford Lakes Buckle. I shop here once a month. Baylee makes a genuine, honest effort to get to know her customers in so many ways. She remembers my size and my fiance`'s size, even though she has never seen him, only goes off of the size I have told her. ONE TIME and she remembers! Baylee makes an effort to remember my name along with past purchases. She picks out clothes that flatter my figure and colors that compliment my skin tone. Baylee has the best customer service I have ever come across in this industry. The big kicker today that made me want to reach out is while I was explaining my reason for shopping, she stopped me and said "Wait, you got engaged?" Congratulations!" I haven't been in the store for probably two months due to traveling and a busy schedule. Baylee cared enough about her customer to remember me previously talking about my boyfriend and noticed today I said my fiance`. I will forever be a loyal customer because of the excellent staff and treatment I receive at your brick and mortar locations. Baylee is a prime example and should be recognized for her superior customer service.

Buckle in Roanoke VA Kudos to the Buckle, your product and your employees! My BKE jeans are more than three years old, well-worn and well-loved. I wear a hard to find jean size. I recently moved to this area and called the Valley View Mall Buckle. Jordan answered the phone and I shared my search for denim in a size 22-36. He got on the phone with the corporate office and my jeans will arrive next week. I am impressed that the Buckle will go that far to make this happen! Please pass on my appreciation to Jordan and the corporate personnel who assisted with my purchase.

Buckle in Fort Smith AR I just wanted to say how much I love the people in this store. Nikki, Taylor and Cass are the reason I keep coming back. I can come in, tell them an event I'm going to and they put together beautiful outfits for me. They remember my sizes, the colors I love, and we all seem to have such a great time. They are why the Buckle is my happy place. I don't shop anywhere else and it is because of these great women. They are your greatest assets in this store!

Buckle in Newport News VA I visited your store in Newport News and was very pleased with the customer service. Spencer and Alex are AWESOME! Their knowledge of merchandise, demeanor and willingness to assist went above expectations. They represent your brand in a positive way. I was provided with nearest location and Favorite Fits card; this will assist me with my first online purchase. Also, my fiance` left merchandise that was just purchased in another store, in your store, and we immediately contacted them. They located the package and mailed it to us without any hesitation. You definitely have two new customers. Thank you for a satisfying experience.

Buckle in Ann Arbor MI I would like to thank the Buckle staff at the Briarwood Mall location for their incredible help. The manager and the staff were very helpful with my decisions on denim fit and with my exchange.

Buckle in Cedar Park TX I had the most impressive experience in your Lakeline Mall location. I have worked in the service industry many years ago, restaurant and retail. I am 5'11, so when it comes to finding great fitting jeans it can be quite frustrating. Upon recommendation from a co-worker, I went to the Buckle. I was so pleased to meet your staff at this location! Chasity and Lindsey both assisted in my journey to find fantastic fitting jeans. I must have tried on 30 pairs last night and now have two great fitting jeans. They did make me aware of your free alterations and I will be back to take advantage of this. Overall, quite an impressive group of women!

Buckle in Anchorage AK I had a great experience with this store and store manager, Kris. They went above and beyond to assist me. Kris did any amazing job, and the entire store was friendly and made my experience with the Buckle a great one.

Buckle in Fort Worth TX Please pass on my appreciation for two amazing experiences at the Ridgmar Mall Buckle. My 14-year-old son has Asperger's. He wanted some tops, so we went to the Ridgmar Buckle. Cheyenne was wonderfully patient with him and my son found tops he liked. We also met store manager, Joe, during this visit. He was very gracious. I returned a week later to shop for jeans for myself. Again, Cheyenne provided a great shopping experience. She showed me a variety of styles, listened to my feedback and helped with my purchase and layaway. I also met acting manager Tristin, who was both professional and personable. Our shopping experiences with the Ridgmar Buckle team were wonderful!

Buckle in Denver CO My wife and I were at the Cherry Creek location this afternoon. The male and female working were probably the best we have seen in a clothing store. Professional, helpful, on the ball are phrases that I would use to describe these two. I had no intention of buying anything; but I was trying on shirts before I knew it. My wife was being helped by the woman who was bringing her new sizes, finding new styles and providing helpful feedback. I am not one to write about such service, but I was super impressed and thought they deserved a big shout out.

Buckle in Orland Park IL I had to exchange a pair of jeans that I purchased from your Orland Park store. I really, really hate exchanging items I've purchased. However, Melissa made the process quick and painless. She was friendly, helpful and efficient. The store did not have the jeans I was looking for, so she ordered them for me. I ended up buying two pairs of jeans in addition to the ones I exchanged! Please acknowledge her excellent customer service.

Buckle in Gainesville FL The level of service I received today shopping in this store with the assistance of an associate named Brooke was fantastic. I have been "working on me" for almost two years; steady, but hard earned, weight loss and one of the rewards/goals was to be able to fit into and buy a pair of pretty, sparkly Miss Me jeans. Yet when I reached my goal I still did not buy them right away because I wanted to make sure I could maintain the weight loss. My amazing husband decided I had waited long enough and bought me a gift card for my birthday. I walked into the Gainesville Buckle store, began looking at some jeans and I was approached by Brooke. She introduced herself and asked if she could help. I gave her a brief synopsis of what I've written here and she seemed so genuinely excited for me it was infectious. Brooke selected several pairs for me to start with and then we narrowed it down to the style I would buy. She also brought me several tops to try so I could complete my outfit, and I selected two of the tops! It felt as if I were shopping with a friend I had known forever. Brooke made me feel wonderful about myself, my purchases and this store. I'm sure her attitude toward her job is a direct reflection on how this store and team is managed. I want to say great job to the manager as well, though I did not meet her. Thank you for fostering such a pleasant environment. I will be a repeat customer.

Buckle in Sioux City IA I want to take time to recognize one of your amazing employees. My daughter had a pair of Miss Me jeans that had a defect. When we took them back to the store the employee ordered her another pair and was so very pleasant. Since we live 40 minutes from the store, he offered to have them shipped to us free of charge. I assumed we would get them some time the next week. Surprisingly, they were at our house the next day. I have never received this kind of customer service anywhere! The employee's name is Nicholas, he works in the Sioux City Buckle store. I want him to receive huge praise for being such an amazing employee.

Buckle in Duluth MN I was at the Duluth store last night, treating myself to a new pair of jeans after losing 50 pounds. I am so impressed with your staff. I have always had great service at the Buckle; but last night, Cassy and several other girls worked so hard to figure out my size and the fit I liked, all while providing stellar service. There is nothing like a great pair of jeans! THANK YOU to you and your staff for making my experience so fun and enjoyable.

Buckle in El Paso TX Stephanie and Nathan provided a welcome shopping experience! As I walked the mall this morning, I stopped to admire the beautiful selection of shoes at the Buckle store. A gentleman approached and invited us into the store. Stephanie was wearing lovely shoes, which I admired and asked where she purchased. Stephanie said she bought them at the Buckle a year ago and I asked if they were still available. They located the shoes for me! Their hospitality made me feel very welcome in the store. The Buckle has lovely merchandise and an even lovelier store environment!

Buckle in St. Clairsville OH Thank you! I have never shopped at Buckle before because I didn't think you sold plus size jeans. Then a friend recommended your store. I was delighted when I was welcomed by Mary Jane. She told me you have jeans in ALL sizes and for EVERYONE. Mary Jane was so nice, helpful, welcoming, knowledgeable and friendly. Because of this service, you have gained a new customer!

Buckle in Frisco TX I am writing this to sing the praises of Travis's customer service. We went to the store on a busy Friday afternoon. Travis immediately approached us and asked if he could help us. He scoured the store looking for just the right outfit for my husband. He was very polite and knowledgeable and took over the role of a personal stylist. Everyone in the store was very helpful, but Travis is a true example of what customer service should be!

Buckle in Omaha NE Last night, my husband and I had an excellent shopping experience with Tori and Mackenzie at the Oak View Mall store. They were so helpful and personable. The rest of the team was as well. The Oak View Buckle team has always provided us the best shopping experience. Thank you!

Buckle in Daytona Beach FL I was in Daytona Beach on vacation when I stopped in the Buckle store. This was my first experience in the Buckle. Leah was wonderful! She suggested items, explained the Buckle credit card and located a Buckle store near my home in Massachusetts. I applied for the credit card and look forward to more shopping at the Buckle. Please pass on my appreciation to Leah. She made my first Buckle experience very positive! Thank you, Leah*#33;

Buckle in Coralville IA I was shopping in the Coral Ridge Mall today. I was not expecting to buy anything because I assumed I wouldn't fit due to being plus-size. Lauren approached and told me about some pants styles you carried and how great the fits were. I have never had such great customer service. She put together outfits for me and had me try some on. Lauren did a great job with her customer service. She gained a future customer. Thank you!

Buckle in Cedar Falls IA I had the most wonderful time shopping today at the Buckle! Charlie did an awesome job helping me out. She was honest and kind with helping me find different outfits that I could wear to work. I'm a bargain shopper and very frugal with my money and Charlie understood that. She's awesome and I will definitely be back to shop. Thanks!

Buckle in Terre Haute UN I was looking for long, white jeans. After no luck looking online and calling several stores, I called the Terre Haute Buckle. Jacob answered the phone and I explained my search. Jacob told me he would check other options and he FOUND the jeans I was looking for! Jacob's level of customer service is impressive. Thank you!

Buckle in Longview TX Yesterday afternoon I was in my local Buckle store and had the best experience. I am the 57-year-old mother of a 15-year-old girl who texts me pictures of items she wants. I am usually the one that picks it up and prays it is in stock. I usually dread this because I am an older than the average mother, so I have no clue what to get if the item my daughter wants isn't in stock. Yesterday, while in your Longview store, I was approached by a lovely lady, Toni, who is a district manager. She made my life so much easier by telling me about the Buckle app and how it works. I was so excited to learn about this app! My daughter now has the app on her phone and probably shopping as I send this email! This is the first time I have written a thank you to any company EVER! Toni and the Longview Buckle staff went above and beyond for me. I wanted to let you know about their courtesy and professionalism. Thank you, Toni, and the Longview Buckle!

Buckle in Richmond VA The sales team here is platinum all the way! They really know how to put an outfit together. Jess and Andrew pegged both my daughters' style s and both daughters walked out feeling good about themselves! What a great environment they have created for their customers. We truly feel like they know us.

Buckle in Sioux City IA Niki and Adam at the Sioux City Buckle are amazing! They go over the top to help me. They know my name, my size and my budget. When I come into the store, Adam has the dressing room filled with clothing he knows I'll like. Please pass on my thanks!

Buckle in Albany NY I recently lost 40 pounds and needed an outfit for a country concert. My husband suggested the Buckle after seeing the window displays in the Crossgates Mall. This was our first visit to a Buckle store. Chae provided exceptional service! She brought sizes and different styles, listening to my feedback. Chae even selected items for my husband. We both love our new Buckle jeans and will be dressed head-to-toe tomorrow night for the Garth Brooks concert. Neither of us are big shoppers, but we are pleased we stopped in the Buckle store in Albany! Thank you, Chae!

Buckle in Jensen Beach FL The new manager at the Treasure Coast Buckle provided excellent customer service! Brittany greeted us and provided excellent assistance as I shopped for an outfit for a birthday party. After selecting a top, we needed to find a skirt. Brittany told her staff to take care of the store, then Brittany walked us to another store in the mall. She told the other store to take good care of me, that my husband and I are special Buckle customers. What a wonderful example of teamwork to help me find the outfit I was looking for! Thank you, Brittany!

Buckle in Charlotte NC I wanted to commend the store at Northlake Mall for a complicated return they took care of for me. I made a purchase while I was out of town for work and found a pair of Big Star Vintage jeans that I previously wanted to purchase, but went out of stock quickly. Once I saw them in stock, I ordered them on a credit card to make sure I didn't miss them again despite the fact I had a gift card at home. When I got home, I went to the Northlake Charlotte Buckle store for a complicated transaction to return the order from the online credit card purchase and repurchase with the store credit I previously had. Brittany could not have been nicer and more accommodating. I really appreciate her customer service. Customer service is a diminishing aspect in brick and mortar stores. It was refreshing to have that personal service alive and well at the Buckle. Please thank Brittany again for her assistance.

Buckle in Greendale Wi I purchased jeans at your Brookfield location Tuesday evening. When I got home I realized that one of the seams was not stitched shut. I stopped in your Southridge location in Greendale this evening. I thought I would have to return my jeans, disappointed that I had finally found something that fit me perfectly. I could not let the day go by without sharing how impressed I was by the service I received. I was unaware that you keep a seamstress on site. Both Claudia and Linda (the associate and seamstress who assisted me) were beyond professional and friendly. You just earned a forever customer! Claudia had me fill out a form regarding the styles I like so I can be made aware when new things come into the store. Within five minutes, Linda had my seam fixed. A boomer and a millennial working together in sync and did not miss a beat. They even high-fived me and shook my hand before I left the store. You definitely have two gems in these associates and I would be honored to work with them again any time in the future. I just want to thank them for making my experience beyond exceptional!

Buckle in Metairie LA The Buckle is my favorite store to shop at. The Metairie Buckle calls me when my favorite products come in. Kaitlin and her team make shopping a pleasure and quickly resolve any problems. I'm also happy with my online shopping experience. Buckle.com has a great selection, good sale merchandise and ships my orders promptly. I love my Buckle credit card and appreciate the B Rewards program. Just wanted you to know how much I love the Buckle! Thank you.

Buckle in Chandler AZ My son and I were shopping the other day and went to your store, as I knew that you had a large variety of jeans. I approached a sales associate and told him what we were looking for. Thius was such a fantastic salesman. As a business owner myself, I wanted you to know that he was helpful, real, complimentary as well as a great up-seller! He selected jeans for my son, brought a few shirts, shorts and shoes to go with them. Then he began bringing things over for me as well. And honestly, the sizes were spot on! Thius is an asset to your company! We will be back for sure. Great work, Buckle!

Buckle in Greenwood IN I shop at your Greenwood Mall Buckle when shopping for my grandchildren. I had a problem and Toni took such good care of me. She resolved the problem and then sold me jeans, a top and a pair of boots. She made me feel like a young girl again! I'm going to a country concert and will wear my new Buckle outfit. The Buckle has a good employee in Toni. I'm a retired banker and would have loved to have an employee like Toni working for me. Thank you, Toni!

Buckle in Joliet IL Once again, my experience at your Louis Joliet Buckle was excellent! The staff is very helpful and provides excellent customer service. Thanks again, Sarah, for all your help and the excellent suggestions you gave me to select from.

Buckle in Indianapolis IN The experience I had at the Castleton Buckle was the best experience I've ever had shopping. I am a preppy girl who is going on vacation with my rocker dad. My dad took me to the Buckle to find rocker clothes. I told Michelle I needed a whole new look and she helped me in every way. She picked out everything and I loved it all. Michelle at the Buckle was the best sales person I have met at any store, anywhere. She was so friendly and no doubt in my mind will I return

Buckle in Deer Park IL I would like to compliment, Debbie, at the Deer Park Town Center Buckle store. As customers, we each have our own individual agenda, needs, and wants when entering a store. One key reason I return to the Buckle is the customer service provided right as the door opens. It makes you, as a customer, feel at ease, as if you are visiting a friend you haven't seen in a while. This is how my experience began yesterday. Before entering the store, my agenda was simple: go in, find my pair of jeans to replace my torn pair, and be on my way. As I entered, a familiar face greeted me. It was Debbie. She assisted me on my previous visit, helping me find my new, favorite pair of jeans. She asked how I had been and what I was looking for. I explained that my favorite jeans ended up tearing. Without hesitation, she stated that should not happen and that she would be happy to resolve the matter for me. I was so pleasantly surprised with the swift action taken to resolve the issue, as in other stores, customer retention is not a top priority. It truly made a lasting impression on my experience and one I will never forget. The Buckle is lucky to have Debbie on your team in the Deer Park Town Center location. She not only met my expectations, but exceeded them, while providing a comfort and ease during the whole process. Before leaving the store, I did purchase two pairs of jeans and a new t-shirt. Please offer a big thank you to Debbie for all she does, and continues to do for the Buckle brand!

Buckle in Denver CO I want to let you know about my experience with the Buckle at the Northfield Staple location in Colorado. I LOVE shopping at this store and this is why. I am in my mid-40's and always felt the Buckle had a younger generation of clothing; yet this is NOT the case! I have been introduced to a whole new store through Shelly at the Northfield Buckle. Shelly is such a breath of fresh air and a HUGE part of your team at this location. I enjoy walking into the store to be greeted by someone of similar age and style. Shelly is always suggesting new items, but is not pushy with sales. This is why I frequent the store weekly. Shelly has gone as far as sending me text messages of new items that she knows I will like. I joke with her that she is my personal shopper, but I can't tell you how much I appreciate the texts. It gets me into the store often and builds a self-awareness of my desired style. I always get compliments on my clothing and tell people about the Buckle. My age group has the funds to shop at the Buckle, yet we can't relate to a lot the staff because of the age and style difference. Shelly is such an asset to your organization because she isn't a teen trying to sell teen clothing to adults. She can relate to what people are looking for and takes it seriously. She speaks very highly of the Buckle. I appreciate her creative touch and introducing me to a line of clothing that I wear daily. THANK YOU, Shelly, for helping build a more self-confident, middle-aged woman who will not shop anywhere but the Buckle. I will continue referring friends to Shelly because of her willingness to listen, her honesty and appropriately dressing each of us individually. In general, the Northfield store is a great experience and the multiple staff personalities really mesh well. I feel there is a great staff unity when shopping within this store. Thank you!

Buckle in Broomfield CO What a fantastic experience I had at the Flat Iron Crossing Mall in Broomfield! Brandi and Alexia were outstanding! I had been to several other stores looking for jeans and received zero help. As soon as I walked into the Buckle and told Brandi what I was looking for, she and Alexia brought me a ton of choices in all styles and different sizes. Jean shopping is never easy; but with their help, I left with pairs I am supper happy with and will buy more of in the future. Just wanted to give those girls a shout out! Thank you!

Buckle in Birmingham AL This past weekend I wandered into your store at the Riverchase Galleria. All of the salespeople that I encountered were great. However, I had the pleasure of being primarily assisted in my shopping by Miyoka. She could not have been more friendly and helpful. As it was my first visit to your store and I was shopping alone, I needed lots of help with styling and sizes. She was extremely patient and attentive throughout my entire visit. I simply can't say enough good things about Miyoka and my entire shopping experience at Buckle. Just wanted to make sure that you are aware of the great job being done at your Riverchase store!

Buckle in Joliet IL Compliments to the staff at the Joliet Buckle! From the moment you walk in the door and are greeted with a friendly "Hello" through the entire shopping process it's such a relaxing and fun experience! The store is well-stocked and if you need a size not on hand, they are happy to order it and have it shipped directly to your house. Although the entire staff is friendly and helpful, I especially want to mention Jamie and Sarah. Both are a huge asset to Buckle! Sarah is an amazing salesperson! She has a wonderful sense of style and I love everything she chooses for me! I have no desire to shop elsewhere and hope that you will commend your employees for a job well done!

Buckle in Appleton WI Shout out to the Appleton store! Thank you, Taylor, for helping my two young boys find a love for jeans again. They only wanted to wear athletic wear because that's what is comfortable. And I have to admit, maybe it was. But that's because they weren't finding the right jeans.... until Taylor changed that! Woot woot! I was excited for them to get dressed for school the next day and not have to battle with them to wear jeans. They now say they'll wear jeans, as long as they come from Buckle. Thank you, Taylor, and Ryan, too!

Buckle in Henderson NV I had two shopping experiences with Gabby at the Buckle located in Galleria Mall. She was absolutely amazing. I went in looking for an outfit for a special date night with husband and she brought me a variety of styles to try out. She explained the reason she chose select sizes based on the cut of the denim and recommended her favorite products. There was no pressure to purchase. Her kindness made it easy for me to shop and I look forward to coming back to the store. I hope that there is some recognition program because this young lady absolutely deserves to be recognized.

Buckle in St. Peters MO I went into the Mid Rivers Buckle store a couple of weeks ago and had the best customer service I have ever had. I am very tall and needed help finding the right fit. We ended up ordering two pairs into layaway. We went back yesterday to try on the two pairs I ordered. When I walked in she remembered me. Both pairs fit perfect and I purchased both jeans. The girl who helped me yesterday super helpful as well. The store is about 45 minutes away; but I will make the drive any time for that kind of help and friendliness.

Buckle in Minot ND I want to put in a good word about an employee at your Minot Buckle. Ty provides a friendly shopping experience, helping me locate styles and suggesting new items. He provides a fun, yet professional, store experience. Please pass on my appreciation.

Buckle in Bozeman MT I was looking for something pretty specific and had been to about five or six other stores where none of their associates even bothered to offer assistance. When I walked into Buckle (a store I had never even been in before) I was expecting more of the same. But I was greeted right when I walked in by Kolten. He was AMAZING. I absolutely abhor shopping because I can never find what I'm looking for. Kolten navigated me to about six different amazing options. He brought me even more options and was super accommodating while I was trying on my clothes. At the end he asked if I was interested in working with their awesome company or if I knew anyone looking for a management position. He honestly made me wish I was looking for a job! I'll definitely come back because that was probably the best customer service I've ever experienced. Thank you, Kolten, you made my day!

Buckle in Sioux Falls SD I have been shopping the Buckle for a lot of years. The Sioux Falls Empire Mall location is by far the most exceptional store I have ever been in! They go above and beyond to help you find what works for me, they are not pushy, ALL of the staff is friendly, funny, upbeat and knowledgeable on what I like and don't like. They try to get me to think outside the box; but will be honest about "that doesn't look good for you, let's try this" - instead of just wanting to make the sale. The manager is always present and you can tell her staff loves their environment. In today's world, good customer service can be hard to find; but it is truly visible at this store. The manager and entire staff does what they love and love what they do' For this, I am thankful.

Buckle in Montgomery AL I want to send a shout out to Shaquita at the East Chase Buckle location. She was super helpful with recommendations and made my time in the fitting room a lot more efficient. She had an upbeat and professional attitude the entire time. I want to give props where props are due. Thank you, Shaquita.

Contact Us

Guest Services:

Phone: 800.607.9788
Mon-Fri 8am - 9pm CT
Sat 9am - 9pm CT
Sun 12pm - 6pm CT

Email: guest.services@buckle.com
Fax: 308.236.4493

Buckle Credit Card Questions:

Comenity Bank
Phone: 888.427.7786
TDD/TYY: 800.695.1788

Corporate Office:

The Buckle, Inc.
2407 W. 24th Street
Kearney, NE 68845
Phone: 800.626.1255