General Return Policy

We want you to be satisfied with your purchase. If you need to return merchandise, you may return it to one of our Buckle store locations or to buckle.com via mail. Some online merchandise is not available for return. These items are noted on the product description page.

  • Items must be returned within 60 DAYS from the purchase date with the original price tags attached.
    • All returned merchandise must be in original condition, unless it is defective.
    • If the items returned do not meet Buckle's return guidelines, all shipping charges associated with the return will be the guest's responsibility.
    • Items must be returned within 60 DAYS from the purchase date with the vendor and price tags attached.
    • Footwear must be returned in the original box.
    • All credits for returns, or additional charges for exchanges, will be applied directly to the original form of payment.
    • Shipping charges are not refundable unless the merchandise is defective or the incorrect merchandise was sent.

    Contact Us

    Guest Services:

    Phone: 800.607.9788
    Mon-Fri 8am - 10pm CT
    Sat 8am - 10pm CT
    Sun 12pm - 6pm CT

    Email: guest.services@buckle.com
    Fax: 308.236.4493

    Buckle Credit Card Questions:

    Comenity Bank
    Phone: 888.427.7786
    TDD/TYY: 800.695.1788

    Corporate Office:

    The Buckle, Inc.
    2407 W. 24th Street
    Kearney, NE 68845
    Phone: 800.626.1255